Remote Call Center Agent - Outstanding Customer Service

Simplyhired; Calgary; Remote; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Casual dress

Dental care

Extended health care

Vision care

Job summary

Select Call Centre in Calgary is seeking two full-time Telephone Operators to deliver exceptional over-the-phone caller experiences. This call centre role requires shifts, a training period (7am-3pm during first 3 weeks), and potential incentives beyond base pay.

You must reside in Calgary and be within the area; starting wage is CAD 18.43 per hour with bonuses and benefits after 3 months. Primary duties include handling inbound calls, guiding callers to the right solutions, and maintaining

Qualifications

• High school diploma required.
• Previous customer service experience preferred, especially in call centers.
• Strong communication and professional telephone etiquette are essential.
• Comfortable with computers and learning new applications.

Responsibilities

• Handle inbound calls with proper phone etiquette and professionalism.
• Meet established metrics for speed of answer and call quality.
• Assess caller needs with open-ended questioning to offer the best solutions.
• Provide outstanding service and relevant solutions to callers.
• Conduct outbound calls to update and confirm information.
• Maintain complete knowledge of procedures for accuracy in communications.

Skills

Customer service

Communication

Multitasking

Typing

Team player

Listening

Education

High school diploma

Job description

Select Call Centre in Calgary is seeking two full-time Telephone Operators to deliver exceptional over-the-phone caller experiences. This call centre role requires shifts, a training period (7am-3pm during first 3 weeks), and potential incentives beyond base pay.

You must reside in Calgary and be within the area; starting wage is CAD 18.43 per hour with bonuses and benefits after 3 months. Primary duties include handling inbound calls, guiding callers to the right solutions, and maintaining