Customer Service Representative

Simplyhired; Hamilton; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Dental care

Employee assistance program

Extended health care

Life insurance

Wellness program

Work from home

Job summary

AnswerPlus is hiring a Customer Service Receptionist in Hamilton, Ontario. This full-time, hybrid role involves handling inbound calls, emails, and live chat, and acting as a first contact for emergencies and service requests.

Training occurs in our Hamilton location for two weeks, with hours 8am-10pm during training; post-training schedule 30-40 hours per week, with weekend work possible. $18.75/hour plus a $1.00/hour bonus after 6 months.

Qualifications

• Call center experience (2 years) preferred.
• Customer service experience (2 years) required.
• English language proficiency required.
• Must reside in Canada with work authorization.
• Hamilton, ON location preferred.

Responsibilities

• Provide thoughtful and professional customer support.
• Accurately collect details in an organized and timely manner.
• Resolve customer issues via phone, email, and live chat.
• Take messages, enter orders, and dispatch service calls.
• Maintain commitment to improve quality and efficiency of service.

Skills

Typing 50+ WPM

MS Office

Teams

Strong communication

Empathetic

Multitasking

Team player

Education

Secondary School (preferred)

Tools

Microsoft Office

Teams

Job description

We are looking for Full time employees!

Hybrid Role

At AnswerPlus, we are proud to say we’ve been in the answering service business for over 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365.

As a Customer Service Receptionist (CSR), you have the privilege and opportunity to provide comfort and help in times of need. CSR's answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator or aiding people in emergencies such as plumbing, snow removal, HVAC, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero!"

As a fulltime CSR we require open availability. Specifically, between the hours of 6 am and 2am, seven days a week, with a possibility of being scheduled for at least 2-3 weekends every month. You will be scheduled 30-40 hours per week.

We’ve created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.

• Celebrations and Company Events
• Growth and Development Opportunities
• Coaching and Mentoring
• Dental, health, and EAP Benefits
• Paid Breaks
• Social Responsibility Initiatives
• Paid Training

Role and Responsibilities:

• Provide thoughtful and professional customer support
• Accurately collect details in an organized and timely manner
• Resolve customer issues and answer questions via phone, email, and live chat
• Take messages, enter orders, process and dispatch service calls
• Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service

Qualifications and Skills:

• Technically savvy and proficient keyboard skills (ie: 50+ WPM)
• Capable of utilizing Microsoft Office and Teams
• Strong communication skills - interpersonal, listening, verbal, and written
• Ability to smile through the phone and connect with callers positively
• Ability to multitask and prioritize tasks
• Empathetic
• Goal-oriented
• Team player

Work from Home Requirements:

• Access to your own computer or laptop (no Apple or Chrome)
• Quiet, dedicated room free of background noise
• Ability to connect the computer from a router - not wireless
• Webcam - for training and coaching purposes
• Wired head set with microphone that connects to your cell phone or landline
• Unlimited long distance plan (No Voip or Google or Whatsapp)
• Unlimited high-speed internet
• Ability to provide your own ethernet cable

Start date: As soon as Possible

Training will be completed in our Hamilton, ON location in person for a minimum of two (2) weeks from Monday to Friday to start. Applicants should be available Monday to Friday between 8am-10pm for training. Daily hours will change and are scheduled between 4-8 hours per day

Compensation: $18.75 per hour plus $1.00 per hour performance bonus if targets are met when eligible (after 6 months).

Our commitment to being an equal opportunity employer goes beyond acceptance. We celebrate and support all the amazing things that make you unique. All of our team members take pride in upholding an environment of mutual respect. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact us if you require any support or adjustments.

Job Type: Full-time

Pay: $18.75 per hour

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Wellness program
• Work from home

Application question(s):

• Can you please rate yourself from 1-5 for English written and verbal?
• This job requires you to physically live in Canada and have work authorization for Canada . Do you have that ?

Education:

• Secondary School (preferred)

Experience:

• Call center: 2 years (required)
• customer service: 2 years (required)

Language:

• English (required)

Location:

• Hamilton, ON L8R 1M8 (preferred)

Work Location: Hybrid remote in Hamilton, ON L8R 1M8