Remote- Bilingual MomentMaker

TLS; London; Remote; CAD 22,000 - 28,000; Full time

Job summary

TLS is hiring a Bilingual MomentMaker (French & English) to connect with customers by phone, email, or chat from anywhere in Canada. This remote role supports real conversations, with a human reviewer at every step, and no AI screening.

You'll schedule appointments, share helpful information, listen with empathy, and follow brand guidelines to ensure a positive customer experience. The role requires evening/weekend availability and a genuine care for others, with opportunities to grow within

Qualifications

• Bilingual English/French required.
• Strong written and verbal communication.
• Comfort with technology and learning new systems.
• Availability for evening and weekend shifts.

Responsibilities

• Connect with customers via phone, email, or chat
• Schedule appointments and share helpful information
• Listen with empathy and find the best solutions
• Record accurate details and follow brand guidelines
• Partner with your team to create a positive experience for every interaction

Skills

Bilingual (English-French)

Strong communication

Tech-savvy

Empathy in service

Evening/weekend availability

Job description

Join TLS as a Bilingual MomentMaker® French & English

Real People, Real Conversations. Every application is reviewed by a real person, and every interview is conducted by a real member of our team. We do not use AI to screen, assess, or select candidates at any stage. When you apply to TLS, you'll be heard by a human, every step of the way.

This posting is for an active, open position. Must be located in Canada

At TLS, we don't just answer calls, we create moments.
We're looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction.
This is a remote role, and we are based out of London, Ontario. Bilingual -English and French, is a requirement.

Compensation: $16.35-$20.35

Why You'll Love Working Here
We believe that connection is at the heart of everything we do.
At TLS, you'll find:

• A team built on trust, respect, and genuine care
• A space where your ideas matter, and we encourage feedback
• Opportunities to grow your personal and professional skills.

We're proud to represent trusted brands like CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small businesses succeed in North America.

What You'll Do:

• Connect with customers via phone, email, or chat
• Schedule appointments and share helpful information
• Listen with empathy and find the best solutions
• Record accurate details and follow brand guidelines
• Partner with your team to create a positive experience for every interaction

What You'll Bring

• A natural ability to make people feel heard and valued
• Strong communication skills written and verbal
• Comfort using technology and learning new systems
• The ability to stay calm and organized in a fast-paced environment
• Availability for evening and weekend shifts

Experience in customer service is an asset — but a genuine desire to care for others is what really counts.

What Makes TLS Different

At TLS, success isn't just about numbers, it's about the way we engage with people
We celebrate great performance, support growth, and build connections that last.