Remote Bilingual Spanish/English Customer Advocate

Propel Holdings Inc; Toronto; Remote; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Company culture

Health benefits

RRSP program

Support for new parents

Diverse and inclusive workplace

Job summary

Propel Holdings Inc. in Toronto is seeking a Call Centre Agent to handle inbound and outbound calls, verify loan applications, and respond to customer inquiries with accuracy and urgency.

The role requires at least 1 year in customer service, strong English communication, and proficiency with Microsoft Office. Working hours include 3pm–11pm weekdays and 10am–6pm weekends in a fast-paced environment.

Qualifications

• Minimum 1 year of customer service or call center experience in a sales environment.
• Excellent verbal and written communication skills in English; Spanish is an asset.
• Able to meet and exceed daily quotas and targets.
• Good knowledge of Microsoft Office and Internet.
• Ability to work Monday to Friday 3pm to 11pm and weekends 10am to 6pm.

Responsibilities

• Handle inbound and outbound calls.
• Use multiple web-based applications for investigation and verification.
• Review, verify, and update customer’s loan application to determine eligibility.
• Answer existing and potential customer inquiries with accuracy and urgency.
• Generate new leads through inbound calls from interested applicants and set up new accounts over the phone.
• Build customer confidence in the services offered by Propel as a subject matter expert.
• Work as a team to obtain individual and team goals.

Skills

Customer service experience

Call center experience

English communication

Spanish asset

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Propel Holdings Inc. in Toronto is seeking a Call Centre Agent to handle inbound and outbound calls, verify loan applications, and respond to customer inquiries with accuracy and urgency.

The role requires at least 1 year in customer service, strong English communication, and proficiency with Microsoft Office. Working hours include 3pm–11pm weekdays and 10am–6pm weekends in a fast-paced environment.