Remote Bilingual Spanish-English Collections Call Center Rep

Propel Holdings Inc; Toronto; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Growth from within

Great company culture

Health benefits

RRSP program

Support for new parents

Diversity and inclusive workplace

Job summary

Propel Holdings Inc in Toronto is seeking a Bilingual Spanish and English - Call Center Representative (Collections) to support customers in arrears and restore accounts. You will be part of a vibrant fintech team that values growth, curiosity, and results.

In this remote-friendly, full-time role you will respond to inquiries across channels, navigate multiple web-based applications, and work with colleagues to meet group and individual goals. Typical hours: Tue–Fri 1–9 pm and Sat 10 am–6 pm.

Qualifications

• Strong work ethic with a passion for delivering outstanding customer service.
• Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach.
• Detail-oriented.
• Excellent communication skills — Spanish skills are an advantage.
• Previous call center/collections experience is not required but considered an asset.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web-based applications for investigation and verification
• Cure & rehabilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow-up calls on non-responsive accounts
• Work as a team to achieve group and individual goals

Skills

Customer service mindset

Strong work ethic

Multitasking

Spanish language (advantage)

Job description

Propel Holdings Inc in Toronto is seeking a Bilingual Spanish and English - Call Center Representative (Collections) to support customers in arrears and restore accounts. You will be part of a vibrant fintech team that values growth, curiosity, and results.

In this remote-friendly, full-time role you will respond to inquiries across channels, navigate multiple web-based applications, and work with colleagues to meet group and individual goals. Typical hours: Tue–Fri 1–9 pm and Sat 10 am–6 pm.