Remote – Bilingual Sales Support Representative

Nordia; Laval; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking candidates for a sales support role. This position involves engaging with sales teams to enhance service delivery and facilitate sales processes. Offering competitive compensation, full benefits, and flexible work options, this opportunity is ideal for bilingual individuals looking to grow their careers in customer service within a recognized corporate culture.

Benefits

Fully paid training and coaching

Comprehensive insurance package after six months

Work from home with equipment provided

Significant monthly performance incentives

Qualifications

• Bilingual in French and English, with excellent written and verbal communication skills.
• Available for full-time work Monday to Friday, 9:00 a.m. to 6:00 p.m. EST.
• Background in customer service preferred.

Responsibilities

• Collaborate with the sales team to prevent complaints and increase revenue.
• Provide sales support and perform order entry tasks.
• Engage in sales support activities and manage follow-ups.

Skills

Communication

Problem-Solving

Adaptability

Tools

Microsoft Office

CRM tools

Job description

Employer Industry: Telecommunications

Why consider this job opportunity:
- Hourly wage of $19.25 after training, including a bonus of $3.15 per hour worked
- Significant monthly incentive bonus based on performance
- Fully paid training and coaching program
- Full benefits package after six months, including comprehensive insurance (medical, dental, and life) and discounts on telecommunications products and services
- Work from home with equipment provided, or from the employer's Laval center based on your preference
- Recognized as one of Canada’s Most Admired Corporate Cultures

What to Expect (Job Responsibilities):
- Collaborate with the sales team to deliver first-class service while preventing complaints and increasing revenue
- Provide sales support for Medium & Enterprise Sales Channel Partners
- Engage in sales support activities such as deal creation and sales chat support
- Perform order entry for sales support
- Contribute to the improvement of sales processes and manage follow-ups

What is Required (Qualifications):
- Available to work full-time Monday to Friday, 9:00 a.m. to 6:00 p.m. EST
- Reside within 100 km of the employer's center in Laval
- High-speed internet connection of at least 25 MBPS and a secure, quiet workspace
- Bilingual in French and English, with a requirement to answer customers in English around 80% of the time
- Excellent communication skills, both written and verbal

How to Stand Out (Preferred Qualifications):
- Background in customer service within the wireless telecommunications sector
- Adaptability and ability to manage change with shifting priorities
- Strong problem-solving skills and ability to manage multiple tasks simultaneously
- Familiarity with Microsoft Office and CRM tools

#Telecommunications #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities