Customer Service / Tech Support Rep (Auto) Bilingual : Fr / Eng

Concentrix; Oshawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking global organization as a remote Customer Service / Tech Support Representative for the automotive sector. This role involves providing exceptional support to dealers, diagnosing issues, and ensuring customer satisfaction. With a strong focus on career growth and personal development, Concentrix fosters a culture of inclusion and opportunity for all employees.

Benefits

Medical, dental, and vision insurance

Registered retirement savings plan

Paid time off and holidays

Health and wellness programs

Programs supporting diversity and inclusion

Mentorship programs

Employee training days

Lucrative referral bonus opportunities

Qualifications

• 5 years automotive experience with repairs/diagnostics.
• Strong aptitude for technical/mechanical repairs.
• Effective diagnostic aptitude.

Responsibilities

• Receive calls from automotive mechanics and technicians.
• Diagnose problems using a systematic approach.
• Deliver expert customer experiences.

Skills

Technical aptitude

Communication

Time management

Fluency in English

Fluency in French

Education

Class A Automotive License (310s - Red Seal)

Valid Driver’s License

Job description

Job Description

The Customer Service / Tech Support Rep (Auto) Bilingual : Fr / Eng interfaces with customers via inbound / outbound calls and / or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and / or services. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a remote Customer Service / Tech Support Rep (Auto) Bilingual : Fr / Eng position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep (Auto) Bilingual : Fr / Eng , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Auto) Bilingual : Fr / Eng working from home , you’ll :

• Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
• Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts
• Handle contacts from Automotive dealerships across Canada & the US.
• Track information and update cases
• Perform follow ups on existing cases and close cases, as required
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support Rep (Auto) Bilingual : Fr / Eng role include :

• Class A Automotive License (310s - Red Seal)
• Valid Driver’s License
• 5 year automotive experience with repairs / diagnostics
• Strong aptitude for technical / mechanical repairs
• Effective diagnostic aptitude, with strong time management skills
• Strong communication and computer software skills
• Fluent in English and French

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :

• The base salary range for this position is $28.63 - $40.87 / hr. , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location : CAN Oshawa

Language Requirements :

Time Type :

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

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