Remote – Bilingual Sales Support Representative

Nordia; Laval (administrative region); Remote; Full time

Job summary

A leading company in customer experience is hiring a Bilingual Sales Support Representative for their Laval team. This full-time position offers an engaging environment with the opportunity to work from home, competitive hourly wages, and comprehensive benefits after six months. If you're passionate about technology and customer service, apply now to join a recognized workplace culture.

Benefits

Fully paid training and coaching program

Performance-based monthly incentive bonuses

Comprehensive benefits package after six months

Qualifications

• Bilingual (French and English) required.
• Experience in customer service in wireless telecommunications is a strong asset.
• Available to work full-time Monday to Friday.

Responsibilities

• Collaborate with the sales team to deliver first-class service.
• Provide sales support for Medium & Enterprise Sales Channel Partners.
• Contribute to the improvement of the sales processes.

Skills

Excellent communication skills

Problem-solving

Customer service

Multi-tasking

Adaptability

Tools

Microsoft Office

CRM tools

Job description

Overview

Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.

Are you passionate about new technologies and customer service, and looking for a position that lets you work from home? An opportunity for a Bilingual Sales Support Representative is now available on our Laval team.

In this role you will be part of a dynamic, and versatile group responsible forsupporting our sales teams with non-sales related activities, ultimately promoting wireless growth and reducing wireless churn.

What we have to offer:

• Hourly wage of $19.25 after training (including a bonus of $3.15 per hour worked);
• Significant monthly incentive bonus based on performance;
• Fully paid training and coaching program;
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services;
• Work from the comfort of your own home (equipment provided) - you can also work from our Laval center, depending on your preferences.

Responsibilities

• Collaborate with the sales team to deliver first-class service while preventing complaints and increasing revenue.
• Provide sales support for our Medium & Enterprise Sales Channel Partners
• Sales Support activities such as Deal Creation & Sales Chat Support
• Order entry for Sales Support
• Work in collaboration with a number of different internal Bell teams
• Support of small, medium & large deals
• Contribute to the improvement of the sales processes
• Distribute and manage follow-ups

Qualifications

• Available to work full-time in the following time slots:
  • Monday to Friday, 9:00 a.m. to 6:00 p.m. EST;
• Reside within 100 km of our centre in Laval;
• High-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• Bilingual (French and English) – you will need to interact with French and English-speaking customers in Canada. Answering customers in English will be required around 80% of the time;
• A customer service in wireless telecommunications background is a strong asset;
• Excellent communication skills, both written and verbal;
• Passionate about helping co-workers, agents and customers;
• Adaptability and ability to manage change (continually changing priorities/tasks);
• Strong ability to solve problems and manage several tasks at once;
• Comfortable multi-tasking in a past paced computerized environment;
• Knowledge of Microsoft office and CRM tools an asset.

Training start date: July 21st, 2025

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!