Remote Bilingual Patient Care Navigator (Canada)

Sentrex Health Solutions; Canada; Remote; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Vacation entitlement

Paid Sick Days

Benefits: Dental & Extended Health

RRSP Matching Program

Wellness Program

Job summary

Sentrex Health Solutions is seeking a Bilingual Patient Care Navigator to support Clinic Solutions programs from a remote home office in Canada. You will manage patient enrollments, help secure reimbursement coverage, and coordinate service delivery for patients, leveraging strong English and French communication and healthcare collaboration.

The ideal candidate will efficiently handle inquiries, maintain CRM updates, and partner with physicians and care teams to ensure timely access to

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• Experience working within a specialty pharmacy is a strong asset.
• Experience with disease states such as Hepatology or Gastroenterology.
• Experience working with physicians and patient flow.
• Strong proficiency with Microsoft Office, phone systems, and databases (ERP/CRM).

Responsibilities

• Coordinate timely enrollment of patients into the Patient Support Program.
• Respond to calls, emails, and voicemails professionally and promptly.
• Navigate Canadian reimbursement landscape to secure coverage for various conditions.
• Build relationships with patients, caregivers, and healthcare teams.
• Maintain patient services in CRM with timely updates and documentation.
• Prepare reports (billing, time sheets, expenses) per timelines and quality standards.

Skills

Strong communication

Bilingual (French & English)

Customer service

Problem solving

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

CRM software

ERP systems

Job description

Sentrex Health Solutions is seeking a Bilingual Patient Care Navigator to support Clinic Solutions programs from a remote home office in Canada. You will manage patient enrollments, help secure reimbursement coverage, and coordinate service delivery for patients, leveraging strong English and French communication and healthcare collaboration.

The ideal candidate will efficiently handle inquiries, maintain CRM updates, and partner with physicians and care teams to ensure timely access to