Remote Bilingual Customer Support Specialist

Xplore Inc.; City of Moncton; Teletrabalho; CAD 4100 - 6900; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental

RRSP matching

Resumo da oferta

Xplore Inc. is seeking bilingual (French/English) Customer Service Representatives to work remotely from home in Canada. You will train extensively and assist customers with billing, account, and technical questions, while processing service orders and maintaining records.

Ideal candidates are self-disciplined, able to multitask, and comfortable with a fast-paced remote work environment. A private home office and reliable internet are required, with compensation including a bilingual premium and

Qualificações

• Bilingualism (French/English) is required.
• Experience in a contact center environment is an asset.
• Strong customer focus and willingness to learn.

Responsabilidades

• Provide excellent customer experience in a courteous, knowledgeable manner.
• Assist customers with general account, billing and technical questions.
• Process service orders and maintain customer databases.
• Support reporting and administrative tasks.
• Help maintain service levels and achieve performance goals.

Conhecimentos

Bilingual French/English

Customer service

Time management

Independent work

Attention to detail

Descrição da oferta de emprego

Xplore Inc. is seeking bilingual (French/English) Customer Service Representatives to work remotely from home in Canada. You will train extensively and assist customers with billing, account, and technical questions, while processing service orders and maintaining records.

Ideal candidates are self-disciplined, able to multitask, and comfortable with a fast-paced remote work environment. A private home office and reliable internet are required, with compensation including a bilingual premium and