Customer Service Representative - BIL

Xplore Inc.; Ottawa; Remote; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Health and dental benefits

Job summary

Xplore Inc. is seeking bilingual Customer Service Representatives to train and work remotely from home.

The role demands strong communication, problem solving and a proactive approach to helping customers with billing, account and technical queries. Ideal candidates will be bilingual (French/English), with prior contact center or remote-work experience preferred, and a firm commitment to reliability, time management and customer satisfaction.

Qualifications

• Bilingualism (French/English) is required.
• Experience in a contact center env. is an asset.
• Remote working experience is an asset.
• Strong customer focus and willingness to learn.
• Self-motivated and able to work independently and manage time.
• Reliable with regular attendance and punctuality.
• High accountability and trustworthiness.
• Interpersonal and customer service skills.
• Good time management and organizational skills.
• Ability to analyze and solve problems with attention to detail.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Provide excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Listen to customers and probe to discover needs while meeting customer expectations and adhering to policies.
• Provide general account, billing and technical support to customers.
• Process service orders.
• Maintain accuracy of customer databases.
• Assist with reporting and administration.
• Maintain service levels and achieve business goals.

Skills

Bilingual (French/English)

Customer service

Time management

Independent work

Attention to detail

Job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is now hiring Bilingual Customer Service Representatives to fully train and work all from the comfort of your own home!

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

In order to work remote, Xplore requires that you meet and the following criteria:

• A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am – 11:00pm Atlantic time.
• High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

• Competitive compensation package
• $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP

Key Responsibilities Include

• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures.
• Providing general account, billing and technical support to our customers.
• Processing service orders.
• Maintaining accuracy of customer databases.
• Assisting with reporting and administration.
• Maintaining service levels and achieving business and performance goals and objectives.

The Ideal Candidate Will Possess

• Bilingualism (French/English) is required.
• Experience in a contact center environment considered an asset.
• Previous remote working experience is an asset.
• Strong customer focus and a willingness to learn.
• Self-motivated with a demonstrated ability to work independently and manage your time effectively.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• A high level of accountability and trustworthiness.
• Well-developed interpersonal and customer service skills.
• Strong time management and organizational skills.
• Ability to analyze and solve problems with strong attention to detail.
• Ability to prioritize and multi-task while adapting in a fast-paced work environment.

#XploreJobsCA

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.