Bilingual Customer Care Associate - Remote

NTT DATA North America; Canada; Remote; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Virtual training

Benefits package

Employee Assistance Program

RRSP options

Disability coverage

Rewards program

Job summary

NTT DATA, Inc. is seeking a bilingual Client Care Representative to join a fast-paced Customer Care Centre. This full-time, remote role requires handling inquiries via phone, email, and chat, delivering accurate information and maintaining customer relationships from coast to coast.

Located in Canada, Manitoba, you will analyze inquiries, document interactions, and promote company products with a strong knowledge base. Evening shifts and a collaborative team environment are expected.

Qualifications

• Post-secondary degree or diploma required.
• Experience in a call center customer service role.
• Fluent in English and French, written and spoken.
• Excellent writing, grammar, and punctuation in both official languages.
• Ability to work within time constraints.
• Proficient PC skills including 25 wpm and 95% accuracy.
• Positive attitude and team-oriented mindset.
• Willingness to rotate shifts, including evenings.
• Ability to multitask in a fast-paced, performance-driven environment.
• Knowledge of medical/dental or disability insurance products is a plus.

Responsibilities

• Respond to inquiries via phone, email, and chat with professional care.
• Analyze information to determine next steps according to the inquiry.
• Complete documentation and enter call history accurately.
• Remain current on program information and business initiatives.
• Promote products and services through strong product knowledge.

Skills

Bilingual (French/English)

Strong communication

Typing 25 wpm

Time management

Multitasking

Team player

Adaptability

Stress management

Education

Post-secondary degree or diploma

Tools

PC proficiency

Job description

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs

Position Overview:

Our client is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

Position: Bilingual Client Care Representative

Position Status: Full Time - Remote

Hours of Work: Monday – Friday 8:00am – 9:00pm EST

Location of Hires: Open to candidates residing in Quebec, Ontario, Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island.

Rate of Pay: $20.00/HR - $21.00/HR Bilingual (French/English)

Responsibilities:

• To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always demonstrating attention to customer care and a professional approach.
• Analyze information presented by the writer to process next steps according to the nature of the inquiry.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Effectively promote products and services by maintaining a high level of competition and product knowledge.

Requirements:

• Post secondary degree or diploma.
• Experience working in a call center environment specifically in a customer service role.
• Strong and developed oral and written communication skills in both official languages are required.
• Possesses excellent writing skills including written words, grammar, spelling, and punctuation in both official languages are required.
• Demonstrated ability to work within time constraints.
• Advance knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Must have flexibility and willingness to work rotational shifts, including evenings.
• Demonstrate ability to implement change efforts.
• Ability to multitask proficiently in a fast paced, performance driven environment.
• Ability to handle stress in a high-pressure environment.
• Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

Working From Home Requirements:

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected via Ethernet port and not by Wi‑Fi.
• Ability to download and use the Google Authenticator app.
• Must have IOS 11 or Android version 10 (or newer).

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.