Remote Bilingual Customer Care Specialist - English/Spanish

ABC Fitness; Toronto; Remote; CAD 45,000 - 77,000; Full time

Benefits offered by this job

Open PTO policy

Parental & Pawternity Leave

Medical/Dental/Vision coverage

Calm App subscription

Job summary

ABC Fitness is seeking a Customer Support Specialist to support a diverse, global customer base primarily via email, live chat, and phone using Zendesk. You will own issues from first contact to resolution and contribute to the knowledge base.

The role offers growth at a world-wide scale and a team-driven culture. The ideal candidate has at least 1 year in a fast-paced customer-facing role, is bilingual in English and Spanish, and thrives in a collaborative environment with a growth mindset.

Qualifications

• Minimum of 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Spanish.
• Excellent customer relationship management skills.
• Strong empathy and the ability to genuinely understand customer challenges and pain points.
• A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.
• AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.

Responsibilities

• Provide excellent, easy-to-understand support through our various support channels.
• Identify potential technical issues and report them to our Product team.
• Communicate issue resolutions clearly and effectively to clients.
• Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.
• Build positive working relationships with our diverse customer base.
• Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.
• Demonstrate product capabilities and functionality.
• Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.
• Maintain and update customer details in our CRM.

Skills

Customer service

Bilingual English/Spanish

Empathy

Team player

Tools

Zendesk

CRM

Job description

ABC Fitness is seeking a Customer Support Specialist to support a diverse, global customer base primarily via email, live chat, and phone using Zendesk. You will own issues from first contact to resolution and contribute to the knowledge base.

The role offers growth at a world-wide scale and a team-driven culture. The ideal candidate has at least 1 year in a fast-paced customer-facing role, is bilingual in English and Spanish, and thrives in a collaborative environment with a growth mindset.