Bilingual Customer Care Specialist

ABC Fitness; Canada; On-site; CAD 45,000 - 77,000; Full time

Benefits offered by this job

Open PTO policy

Parental leave

Pawternity leave

Medical coverage

Calm App access

Job summary

ABC Fitness is hiring a Customer Support Specialist in Canada. You will provide high-quality support via email, live chat, and phone, using Zendesk, and resolve issues from first contact to final resolution.

You will identify and report product issues, contribute to knowledge base articles, and help maintain accurate customer data in our CRM while delivering excellent service to a global client base.

Qualifications

• A minimum of 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Spanish
• Excellent customer relationship management skills.
• Strong empathy and the ability to genuinely understand customer challenges and pain points.
• A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.
• AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.

Responsibilities

• Provide excellent, easy-to-understand support through our various support channels.
• Identify potential technical issues and report them to our Product team.
• Communicate issue resolutions clearly and effectively to clients.
• Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.
• Build positive working relationships with our diverse customer base.
• Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.
• Demonstrate product capabilities and functionality.
• Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.
• Maintain and update customer details in our CRM.

Skills

Customer-facing experience

Bilingual English Spanish

CRM skills

Empathy

Team player

AI literacy

Tools

Zendesk

Job description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

As a Customer Support Specialist you will be accountable for supporting our diverse customer base predominantly by email, live chat and phone using our support tool Zendesk. You will be responsible for owning customer support issues all the way from initial contact right through until resolution.

The successful candidate will be an ambitious, customer focused person, who is looking to kickstart a successful career in customer service by operating at a global level.

What You'll Do

• Provide excellent, easy-to-understand support through our various support channels.
• Identify potential technical issues and report them to our Product team.
• Communicate issue resolutions clearly and effectively to clients.
• Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies.
• Build positive working relationships with our diverse customer base.
• Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them.
• Demonstrate product capabilities and functionality.
• Collaborate with customers and the Product Management team to identify new features that will make our product more valuable.
• Maintain and update customer details in our CRM.

What You'll Need

• A minimum of 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Spanish
• Excellent customer relationship management skills.
• Strong empathy and the ability to genuinely understand customer challenges and pain points.
• A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment.
• AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve.

Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -

45,000.00 - 77,000.00 CAD- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.

WHAT’S IN IT FOR YOU

:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com