Remote Bilingual Admin & Co-Pay Assistant (French/English)

AmerisourceBergen Corporation; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

Cencora is seeking an Administration & Co-Pay Assistant - Bilingual (French/English) to support patient and provider reimbursement services in Canada. The role focuses on updating patient files, collecting coverage details, and ensuring accurate documentation across systems.

Ideal candidates have 1–3 years of administrative experience in a pharmaceutical setting, strong communication skills, and the ability to work independently or in a team, with adaptability to changing processes and

Qualifications

• High School diploma/GED required.
• 1–3 years’ experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of Microsoft Office Suite is essential.
• Proven accuracy when processing large amounts of data.
• Strong written and verbal communication skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required.
• Bilingual, French/English is required.

Responsibilities

• Follow up with patients to obtain reimbursement updates and information.
• Update and maintain patient files accurately and timely.
• Support reimbursement processes: collect, review, record information.
• Escalate reimbursement issues to appropriate team members as needed.
• Report all Adverse Events identified during patient interactions.
• Maintain records in applicable systems and department files.
• Compile reimbursement information from various sources for reporting.
• Collaborate with internal teams to resolve workload-related issues.
• Maintain positive relationships with associates and management.
• Comply with policies, privacy requirements, safety rules, and guidelines.

Skills

Communication skills

Attention to detail

Organization

Analytical thinking

Bilingual (French/English)

Team player

Adaptability

Independent work

Education

High School diploma/GED

Tools

Microsoft Office

Job description

Cencora is seeking an Administration & Co-Pay Assistant - Bilingual (French/English) to support patient and provider reimbursement services in Canada. The role focuses on updating patient files, collecting coverage details, and ensuring accurate documentation across systems.

Ideal candidates have 1–3 years of administrative experience in a pharmaceutical setting, strong communication skills, and the ability to work independently or in a team, with adaptability to changing processes and