Relief Circulation Clerk 2 - Orillia Public Library

City-of-Orilli; Central Ontario; Presencial; CAD 24.000 - 34.000; A tiempo parcial

Descripción de la vacante

The Orillia Public Library seeks a customer-service oriented individual for a one-year contract relief position in the Circulation Department. This on-call role includes some regularly scheduled weekend hours and is renewable upon completion.

Duties include signing out materials, issuing memberships, handling inquiries, operating the sorter, and assisting with opening/closing. The position requires standing and light lifting while serving a diverse public.

Formación

• Grade 12 or equivalent required.
• Experience in a public library strongly preferred.
• Experience providing front-line service to the public with tact and empathy.
• Self-directed; able to work with minimal supervision.
• Excellent customer service skills in person and by phone.

Responsabilidades

• Sign out materials; place and track reserves; collect fines and charges; assist with self-checkout.
• Handle patron inquiries and concerns in person and via telephone.
• Issue and renew library memberships.
• Operate and monitor automated sorter; examine and route materials.
• Perform library opening and closing tasks.
• Maintain a safe and orderly environment for users and staff.

Conocimientos

Customer service

Front-line service

Self-directed

Teamwork

Attention to detail

Literacy

Numeracy

Keyboarding

Ability to handle interruptions

Educación

Grade 12 or equivalent

College diploma or university degree preferred

Descripción del empleo

Relief Circulation Clerk 2 - Orillia Public Library

Relief Circulation Clerk 2
Orillia Public Library

Position Summary: The Orillia Public Library seeks a customer-service oriented individual for a one-year contract relief position in the Circulation Department. This position is for on-call relief shifts and will include some regularly scheduled weekend hours. Contract is renewable upon completion.

• Sign out materials; place and track reserves; collect fines and charges; assist with self-checkout.
• Handle patron inquiries and concerns in person and via telephone.
• Issue and renew library memberships.
• Operate and monitor automated sorter; examine and route library materials.
• Perform library opening and closing tasks.
• Maintain an orderly, safe, and secure environment for library users and staff.

Qualifications/Requirements

• Grade 12 or equivalent required; college diploma or university degree preferred.
• Experience working in a public library strongly preferred.
• Experience providing front-line service to the general public strongly preferred; demonstrated ability to serve a diverse population with tact and empathy.
• Self-directed; able to work with minimal supervision
• Demonstrated exceptional customer service skills (in person and via telephone) in a fast-paced setting
• Quick to learn; ability to work with frequent interruptions; good attention to detail
• Ability to work both independently and as part of a team
• Excellent literacy, numeracy, and keyboarding skills
• Moderate activity; involves standing, lifting up to 40lbs, bending/reaching, long period of screen time
• Successful applicant must supply a current Vulnerable Sector Screening as a condition of employment

Wage

$21.25/hour to start

We thank all applicants, however, only those selected for an interview will be contacted.
This information is being collected under the authority of the Public Libraries Act, R.S.O. 1990, c. P.44, in order to identify potential candidates for job competitions. For information contact Meagan Wilkinson, Library CEO [e-mail] .
The Orillia Public Library is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please contact [e-mail].