Reliability Analyst

Air Canada; Dorval; On-site; CAD 70,000 - 90,000; Full time

Job summary

Air Canada is seeking a Reliability Analyst to extract and analyze aircraft reliability data to boost fleet performance across Air Canada and Rouge. You will report to the Reliability and ETOPs Manager and contribute to the Reliability and ETOPS Program from a maintenance perspective.

You will collect, validate, and analyze data, prepare quarterly reports, and collaborate with Engineering, Fleet Management, and Supply Chain.

Qualifications

• College diploma or university degree in Engineering, Aviation, Statistics, Data Analytics, Aircraft Maintenance, or a related field.
• Ability to independently conduct investigations using multiple data sources with minimal supervision.
• Strong critical-thinking and problem-solving skills.
• Ability to identify failure patterns, recurring defects, emerging trends, and potential failure modes through technical analysis.
• General understanding of aircraft systems, including propulsion, electrical, hydraulic, avionics, structural systems (ATA knowledge).
• Understanding of aircraft maintenance practices, reliability programs, and airline operations.
• Knowledge of CARs and Transport Canada policy guidance on ETOPs requirements.
• Ability to develop practical, data-driven recommendations and improvement plans.
• Experience analyzing large datasets and synthesizing information from multiple sources.
• Experience with BI, reporting, data analytics, or reliability tools (Power BI, Skywise, Airbusworld, My Boeing).
• Excellent interpersonal and communication skills; strong organizational skills; service orientation.
• Ability to work under pressure and meet deadlines; flexible hours when needed.

Responsibilities

• Collect and analyze monthly/quarterly reliability statistics by fleet and ATA to drive meetings.
• Monitor reliability performance of Air Canada and Rouge fleets, including ETOPS parameters.
• Analyze fleet data by ATA, system, component, and failure category to identify trends.
• Conduct reliability investigations to identify defects, trends, and factors affecting performance.
• Prepare quarterly reports for stakeholders including Transport Canada and senior management.
• Identify risks and highlight areas needing attention before operational impact occurs.
• Propose technical recommendations and improvement plans in collaboration with Engineering and Fleet teams.
• Support ETOPS reliability program activities and RWGs with data and presentations.
• Coordinate data collection across departments and produce ETOPS reports.
• Review ETOPS significant events and assist in corrective actions assessment.
• Participate in cross-functional investigations with Engineering, Maintenance, Flight Ops, Supply Chain, OEMs, and vendors.

Skills

Data analysis

Critical thinking

Problem solving

Interpersonal skills

Communication skills

Work under pressure

Education

Engineering degree

Tools

Power BI

Skywise

Airbusworld apps

My Boeing fleet apps

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Reliability Analyst will extract and analyze aircraft reliability data to improve the reliability performance of the Air Canada and Rouge fleets. This position report and work in collaboration with the Manager, Reliability and ETOPs in all of the activities associated with establishing and managing the Reliability and ETOPS Program.

Responsibilities

The Reliability Analyst will work in collaboration with the Reliability & ETOPS Manager on the development and management of the Air Canada fleet Reliability Program from a maintenance perspective. This would also include the management of Air Canada’s ETOPS Program. Routine roles and responsibilities of the Reliability Analyst will include but not be limited to the following:

• Collect and analyze monthly/quarterly reliability statistics for each fleet by ATA and system, in order to set the agenda and participate in the working group meetings.
• Monitor and analyze the Reliability Performance of the Air Canada and Rouge Fleet, including ETOPS parameters.
• Collect, validate, and analyze fleet reliability data by ATA chapter, system, component, and failure category to identify trends and deterioration drivers.
• Conduct detailed reliability investigations to identify recurring defects, emerging trends, failure modes, and contributing factors impacting fleet performance.
• Prepare and distribute quarterly reports to stakeholders including Transport Canada and ACA senior management. This requires reviewing and understanding incident reports, defect rectifications and engineering reports to prepare the full summary.
• Identify fleet, system, and component reliability risks and proactively highlight areas requiring attention before significant operational impact occurs.
• Propose technical recommendations, mitigation strategies, and improvement plans for discussion with Engineering, Fleet Management, Supply Chain, and other stakeholders.
• Support the preparation and facilitation of Fleet Reliability Working Groups (RWGs), including agenda development, deep-dive investigations, technical presentations, and action tracking.
• Assist in the day-to-day activities of the ETOPS Reliability program.
• Coordinate data collection from multiple departments and analyze to produce ETOPS reports and presentations.
• Review ETOPS Significant Events, including Engine In-Flight Shutdowns (IFSD), diversions, turnbacks, and other critical events, and support the assessment of corrective actions.
• Participate in cross-functional investigations involving Engineering, Maintenance, Flight Operations, Supply Chain, OEMs, and vendors as required.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Qualifications

• College diploma or university degree in Engineering, Aviation, Statistics, Data Analytics, Aircraft Maintenance, or a related field.
• Ability to independently conduct investigations using multiple data sources with minimal supervision.
• Strong critical-thinking and problem-solving skills.
• Ability to identify failure patterns, recurring defects, emerging trends, and potential failure modes through technical analysis.
• General understanding of aircraft systems, including propulsion, electrical, hydraulic, avionics, structural systems (knowledge of the ATA chapters).
• Understanding of aircraft maintenance practices, reliability programs, and airline operations.
• Knowledge of Canadian Aviation Regulations (CARs) and Transport Canada policy guidance on ETOPs program requirements.
• Ability to develop practical, data-driven recommendations and improvement plans.
• Experience analyzing large datasets and synthesizing information from multiple sources.
• Experience with business intelligence, reporting, data analytics, or reliability tools would be considered an asset (Power BI, Skywise, Airbusworld apps, My Boeing fleet apps).
• Excellent interpersonal skills.
• Excellent communication skills, both written and verbal.
• Strong organizational skills.
• Strong commitment to service excellence.
• Ability to work under pressure with minimal supervision.
• Ability to work with changing priorities and fixed deadlines.
• Enthusiastic and a team player.
• Good knowledge of office software products.
• Ability to work flexible hours when needed to meet demanding deadlines.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions Of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.