Relationship Manager Diversified Energy Services

ATB Financial; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

ATB Financial in Alberta seeks a Relationship Manager to grow and retain a portfolio of business clients, including small business and agricultural accounts. You will proactively develop opportunities while maintaining strong client relationships and delivering financial guidance.

Reporting to the Director, you will manage a portfolio, meet growth targets, and collaborate with partners across ATB. The role supports a hybrid work model with on-site and virtual engagement.

Qualifications

• Post-secondary education in business, economics or related equivalent experience.
• 5+ years of commercial lending to SMEs.
• Proven ability to generate new business and meet targets.
• Experience analyzing financial data and structuring credit recommendations.
• Knowledge of drivers of business cash flow and cash flow management.
• Proven ability to build collaborative relationships virtually and in person.
• Strong negotiation and relationship-building skills.
• Ability to evaluate new business opportunities.
• Entrepreneurial mindset with confident, tactful communication.
• Inquisitive approach to engaging with clients.
• Strong verbal and written communications and broad business knowledge.

Responsibilities

• Meet and exceed client needs by identifying products, services and opportunities to grow their business.
• Grow portfolio targets by expanding existing book and developing a pipeline of new loans and deposits.
• Refer clients to partners and translate ATB Business information for the branch team.
• Manage portfolio, renew expired credits, handle arrears and debt recovery as needed.
• Manage operational, regulatory & credit risk in line with ATB tolerances.
• Handle client inquiries, concerns, and complaints promptly and professionally.
• Participate in events promoting ATB Financial and community initiatives.
• Collaborate with clients virtually and in-person to build relationships in communities we serve.

Skills

Relationship building

Financial data analysis

Credit recommendations

Negotiation

Prospecting new business

Cross-functional collaboration

Effective communication

Business cash flow knowledge

Strategic thinking

Entrepreneurial mindset

Client relationship management

Virtual & in-person collaboration

Education

Post-secondary education in business/economics

Job description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the Role

Please note: This position has a hybrid work arrangement. On average, this means 3 days on-site per week. Please note that this is subject to change due to business priorities.

Reporting to the Director, the Relationship Manager (RM) works with a team of ATB Business associates and partners and is responsible for increasing and retaining business based on annual growth targets, and increasing the profitability of a specified portfolio of ATB Business customers. The RM excels at proactively developing new opportunities while retaining and growing existing relationships.

At the heart of it, you are a relationship builder and connector who thrives on supporting the needs of our small business and agriculture clients in the province. You aim to become a trusted advisor through consistent support and a genuine desire to understand where our clients are, where they came from and where they are going.

Accountabilities

• You meet and exceed client needs and expectations by identifying products, services and opportunities they may not be aware of, in order to grow their business.
• You achieve set portfolio targets by growing your existing book of business and developing a pipeline of new loans and deposits.
• You refer clients to the appropriate partner and effectively translate ATB Business and Market information for the entire branch team emphasizing its relevance to their business while growing partnerships.
• You effectively manage your existing portfolio of ATB Business clients which includes renewing expired credits, initiating and following up on arrears and debt recovery.
• You effectively manage operational, regulatory & credit risk to ensure ATB’s risk tolerance is adhered to.
• You handle client inquiries, concerns, and complaints expertly by resolving them in a timely manner.
• You actively participate in internal and external events, promoting ATB Financial by supporting initiatives that are important to the success of Albertans.
• You have the capacity to work collaboratively with clients in a virtual and in-person manner, and are proactive in building relationships with clients and communities you are not always physically present in.

Skills, Experience & Requirements

• Post secondary education in business, economics or related equivalent experience.
• 5+ years previous experience in commercial lending to small and medium sized enterprises.
• Proven ability to generate new business and meet established targets.
• Demonstrated experience analyzing financial data and structuring credit recommendations.
• Demonstrated knowledge of the drivers of business cash flow and how to apply basic principles of effective cash flow management.
• Demonstrated success with building collaborative relationships both virtually and in person.
• Strong negotiation and relationship building skills.
• Ability to evaluate the attractiveness of new business opportunities.
• Demonstrated entrepreneurial mindset with a confident, tactful and persuasive demeanor.
• An inquisitive approach with the proven ability to connect and engage with new and existing clients with ease.
• Strong verbal and written communications skills.
• Broad based business knowledge and acumen.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.