Relationship Manager, Business Markets

RBC; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic advisor to manage a portfolio of high-value small business clients. In this role, you will leverage your business development and client acquisition skills to foster strong relationships and deliver tailored financial advice. You will champion digital enablement and ensure clients receive exceptional service. This position offers a competitive compensation package and opportunities for personal and professional growth, making a significant impact on clients’ business and personal lives. Join a collaborative environment that values progressive thinking and trusted advice.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Opportunities for personal and professional growth

Flexible work/life balance

Competitive compensation

Qualifications

• Proven track record in exceptional client relationship management.
• Skills in business development and client acquisition.

Responsibilities

• Acquire and deepen client relationships through tailored financial advice.
• Manage risk and ensure due diligence in banking procedures.

Skills

Business Development

Client Acquisition

Communication

Customer Relationship Management (CRM)

Financial Planning and Analysis (FP&A)

Adaptability

Decision Making

Teamwork

Education

Completion of Associate Account Manager training program

Experience as a small business owner

Job description

Job Summary

Job Description

You will provide business and financial advice and manage a portfolio of high-value small business clients who need your help as they start, manage, and grow their enterprises. You will serve as RBC’s ambassador to the local business market. Applying your external marketing and client acquisition skills, you will develop new business for RBC and deepen existing client relationships. Partnering with other RBC advisors and specialists, you will contribute to creating an experience that clients appreciate and value.

What will you do?

1. Acquire, grow, and deepen client relationships through delivery of tailored, value-added financial advice to meet their needs.
2. Proactively contact clients, gather insights through discovery, understand their needs and changing circumstances, and ensure ongoing satisfaction with RBC.
3. Plan and prioritize client and market activities, identify opportunities, and make introductions to RBC partners to fulfill clients’ business and personal financial needs, working as One RBC.
4. Manage risk and exercise due diligence in all banking procedures; develop appropriate action plans in response to concerns or risks.
5. Champion digital enablement and advocate for RBC mobile and online applications, enabling clients to engage through their channel of choice.
6. Visit clients on-site to understand their business objectives and operations, as permitted.

What do you need to succeed?

Must-have

• Skills in business development, client acquisition, and prospecting, including leveraging valuable Centres of Influence within the local business community.
• A proven track record in exceptional client relationship management.
• Excellent communication, time management, and organizational skills.

Nice-to-have

• Knowledge of credit skills, risk assessments, financial analyses, credit structuring/solutions, and deal presentations.
• Completion of the Associate Account Manager training program, previous experience as a small business owner, or in a similar field.
• Good knowledge of a broad array of business and personal financial products and services.

What’s in it for you?

We thrive on the challenge to be our best, foster progressive thinking, and work together to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference, and achieving success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Opportunities to collaborate across different bank segments.
• Competitive compensation.
• Opportunities for personal and professional growth, building close relationships, and challenging work.
• Flexible work/life balance.
• The chance to make a lasting impact on your clients’ business and personal lives.

Job Skills

Active Learning, Adaptability, Best Practice Implementation, Business Development, Communication, Customer Relationship Management (CRM), Decision Making, Financial Planning and Analysis (FP&A), Teamwork

Additional Job Details

Address: 335 8 AVE SW, CALGARY

City: CALGARY

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-29

Application Deadline: 2025-05-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We foster a supportive environment that encourages collaboration, innovation, and professional development, aligning with our Purpose to create value for clients and communities.

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