Relationship Manager

TMX Group; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in capital markets seeks a Relationship Manager to build and maintain strong client relationships. This role involves understanding client needs, delivering solutions, and managing account activities to ensure high satisfaction and retention. Ideal candidates will have 5+ years in the financial industry and a relevant degree.

Qualifications

• At least 5 years of experience in the financial industry or related fields.
• Proven experience in Relationship Management or similar roles.
• Ability to handle multiple clients and projects effectively.

Responsibilities

• Manage and develop client relationships.
• Act as the main point of contact for clients, resolving issues promptly.
• Conduct regular check-ins to ensure satisfaction.

Skills

Communication

Organizational skills

Problem-solving

Education

Bachelor’s degree in Business, Finance, or related field

Tools

Microsoft Office

Google tools

Database management

Job description

Join to apply for the Relationship Manager role at TMX Group.

Get AI-powered advice on this job and more exclusive features.

About TMX Group

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we connect industries and geographies, advancing global economic growth and innovation. We power critical systems, fuel capital formation, and bring opportunities to business visionaries and consumers alike.

Role Overview

The Relationship Manager builds and maintains strong, long-lasting relationships with clients, lawyers, and other agents, ensuring high customer satisfaction and retention. You will be the primary contact for clients, understanding their needs, and delivering solutions promptly. The role involves managing client relationships, coordinating with internal departments, and overseeing client account activities.

Key Responsibilities

1. Client Relationship Management:
   • Manage and develop client relationships.
   • Act as the main point of contact for clients, resolving issues promptly.
   • Ensure clients receive timely and accurate information.
   • Conduct regular check-ins to ensure satisfaction.
   • Participate in industry events and stay updated on market trends.
   • Manage client documentation and coordinate with various departments for client service activities.
   • Monitor and report on client retention risks.
2. Product Knowledge and Support:
   • Maintain understanding of company products and services.
   • Provide product demonstrations and support to clients.
   • Identify opportunities for growth and cross-selling.
   • Develop strategies to retain and expand client relationships.
3. Minimum Requirements:
   • At least 5 years of experience in the financial industry or related fields.
   • Bachelor’s degree in Business, Finance, or related field preferred.
   • Proven experience in Relationship Management or similar roles.
   • Strong communication, organizational, and problem-solving skills.
   • Proficiency in Microsoft Office, Google tools, and database management.
   • Ability to handle multiple clients and projects effectively.
   • Knowledge of securities industry and capital markets is a plus.

Additional Information

TMX Group values diversity and is committed to creating an inclusive environment. Accommodations are available for applicants with disabilities.