Client Success Relationship Manager - Enterprise Team

Agility PR Solutions LLC; Ontario; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in PR tech is seeking a Client Success Relationship Manager to manage relationships with enterprise-level clients. This pivotal role involves strategic account management, customer advocacy, and collaboration with cross-functional teams to ensure client success and satisfaction. The ideal candidate will have a strong background in account management, excellent communication skills, and the ability to drive client retention and growth.

Benefits

Fully remote work environment

Competitive compensation package

RRSP matching

Employee Assistance Program (EAP)

Paid vacation, personal days, and sick leave

Flex Fridays in summer

No-meetings Fridays

Qualifications

• 3-5 years of experience in account management or customer success, preferably in PR or media monitoring.
• Strong knowledge of PR and media monitoring tools.
• Ability to manage tight deadlines and multiple priorities efficiently.

Responsibilities

• Build and maintain relationships with key stakeholders at enterprise-level accounts.
• Serve as the primary contact for clients, ensuring timely resolution of issues.
• Monitor usage and engagement metrics, identifying risks and expansion opportunities.

Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving

Time Management

Education

Bachelor's degree in Business, Marketing, Communications

Tools

MS Office

Job description

Client Success Relationship Manager - Enterprise Team

Client Success Relationship Manager (Enterprise)

Who we are

Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For nearly twenty years, Agility has helped clients across industries and continents discover relevant journalists and influencers, build meaningful media connections, amplify stories, monitor coverage and social conversations, and report on the impact of their PR efforts.

Agility is one of the fastest-growing companies in the PR tech space, recognized by G2 users for its ease of use, quick implementation, and outstanding customer service.

We are a remote-first company, with colleagues based across Canada, the US, the UK, the Philippines, and India. We are committed to helping our teams realize their full potential by investing in learning and development, career progression, competitive pay and benefits, strong leadership, and a supportive work environment.

About the Role

Reporting to the Client Success Team Manager, the Client Success Relationship Manager (CSRM) is a pivotal client-facing role within our professional services department. You’ll manage relationships with some of the world’s largest companies, delivering strategic account management, customer advocacy, and maximizing value realization from Agility’s solutions.

Key responsibilities include producing media coverage briefs, analysis reports, platform training, and advising on media content strategy. You will collaborate with both local and overseas teams, manage timelines, address client pain points, and provide mentorship to junior team members.

You will also actively participate in internal team meetings and liaise with cross-functional departments such as Account Management, Engineering, and Sales.

Successful CSRMs possess strong leadership, problem-solving abilities, and excellent time management, organization, and communication skills.

What You’ll Be Doing

Strategic Account Management

Build and maintain relationships with key stakeholders at enterprise-level accounts.

Understand client goals and align Agility’s offerings accordingly.

Collaborate with sales, product, and support teams to ensure client success.

Leverage analyst teams to ensure timely, high-quality deliverables.

Customer Advocacy

Serve as the primary contact for clients, ensuring timely resolution of issues.

Champion client needs internally and influence service or product enhancements.

Identify opportunities to help clients leverage Agility products for business success.

Provide training and best practices to ensure clients derive full value from our tools.

Retention and Growth

Monitor usage and engagement metrics, identifying risks and expansion opportunities.

Partner with sales on renewals and upsell strategies to drive revenue growth.

Feedback and Insights

Collect and share client feedback to guide service and product improvements.

Stay current on industry trends and competitors to offer informed recommendations.

Mentor Specialists and Analysts on client management, deliverables, and proactive outreach.

What We Need You to Bring

Bachelor's degree or diploma in Business, Marketing, Communications, or related field.

3–5 years of experience in account management or customer success, preferably in PR or media monitoring.

Strong knowledge of PR and media monitoring tools.

Excellent interpersonal and communication skills for engaging enterprise clients.

Demonstrated ability to drive client satisfaction, retention, and growth.

Strategic mindset with a focus on adding client value.

Ability to manage tight deadlines and multiple priorities efficiently.

Adaptability to evolving software tools and technologies.

Proficiency in MS Office, particularly Excel, Word, and PowerPoint.

Strong analytical skills and attention to detail.

Confident training internal and external stakeholders on tools and processes.

High reading comprehension to assess media content relevance quickly.

Flexibility for early morning work hours as needed.

Media monitoring and/or data analysis experience is an asset.

What We Offer

Fully remote work environment

Collaborative culture supported by key tools

Competitive compensation package

RRSP matching

Employee Assistance Program (EAP)

Paid vacation, personal days, and sick leave

Flex Fridays in summer and a week off between Christmas and New Year’s

No-meetings Fridays

At Agility, we strive every day to foster an inclusive work environment. We welcome applications from all individuals, regardless of race, religion, gender, age, disability status, or sexual orientation.

Even if you don’t meet all the listed requirements but feel excited about this role, we encourage you to apply. Our Talent Acquisition team will review your application for this and other potential opportunities.

If you require accommodation due to disability or medical needs at any stage of the hiring process, please contact us at [e-mail] so we can make appropriate arrangements.