Relationship Management Associate

Farm Credit Canada; Kelowna; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work options

Competitive compensation

Benefits package

Well-being programs

Learning & development

Job summary

Farm Credit Canada in Kelowna is seeking a Relationship Management Associate to support lending processes by building strong customer relationships and delivering accurate administrative expertise. You will work with Relationship Managers to identify needs, answer inquiries professionally, and keep the office running smoothly with frontline support and efficient administrative tasks.

A business diploma and at least two years of relevant experience are required; bilingual English/French is

Qualifications

• A diploma in business is required.
• Minimum of two years of related experience.
• Proven ability to build and maintain business relationships.

Responsibilities

• Proactively build and maintain relationships with customers and identify needs.
• Collaborate with Relationship Managers to identify customer needs and outreach.
• Answer inquiries professionally, creating value and sales opportunities.
• Provide front desk support and keep the office running smoothly.
• Perform administrative tasks with speed and accuracy.
• Coordinate office needs to resolve issues before they impact operations.

Skills

Relationship building

Attention to detail

Customer service

Communication

Education

Diploma in business

Job description

Closing Date (MM/DD/YYYY): 09/23/2026 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $55,160 - $74,620

Why FCC?

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here's what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options ~

How you'll make an impact

As a Relationship Management Associate, you'll support the lending process by building strong customer relationships and delivering fast, accurate administrative expertise that strengthens decisions and elevates the customer experience. If you're passionate about agriculture and energized by creating great experiences for customers and colleagues, this role is a great match.

What you'll do

• Proactively build and maintain relationships with customers, helping identify needs and opportunities
• Work closely with Relationship Managers to identify customer needs and proactively reach out to customers and prospects
• Answer customer inquiries thoroughly and professionally, creating value and sales opportunities
• Keep the office running seamlessly by delivering professional front desk support
• Perform administrative tasks with speed and accuracy
• Proactively coordinate office needs to resolve issues before they impact operations

What you'll bring to the team

Required qualifications:

• A diploma in business
• A minimum of two years of related experience (or an equivalent combination of education and experience)
• Proven ability to build and maintain business relationships, including engaging with customers, centres of influence or community partners
• Strong attention to detail and ability to prioritize tasks

Preferred qualifications:

• Customer service experience, ideally in a financial, law, agricultural or advisory setting
• Passion for agriculture, with knowledge of farming operations or agribusiness environments

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here

At FCC, we're committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions. At FCC, we're passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we're committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to [e-mail]. All information received in relations to accommodation will be kept confidential. We value language diversity, and adhere to Canada's Official Languages Act. We encourage you to apply in English or French, whichever is your language of choice. Bilingualism (English and French) is important and is always considered an asset. Proud to be 100% invested in agriculture and food.

Looking for a career with purpose? Bring your skills, enthusiasm and your true self to FCC.

Providing financing, software and knowledge to the industry that feeds the world takes the talents of many - and with so many interesting areas to work in, you never know where your career will take you.

Areas we hire for:

• IT
• Marketing
• Lending and Operations
• HR
• Finance
• Governance

We've got you

From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best.

What we do FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture.

Questions? To learn more about the recruitment process or your application, contact us at [e-mail].