Reimbursement Specialist

AmerisourceBergen Corporation; Canada; Hybrid; CAD 42,000 - 71,000; Full time

Job summary

Cencora in Canada is seeking a customer-focused coordinator to support patient and provider assistance and pharmaceutical reimbursement services through Innomar Strategies. You will collaborate with health-care professionals and internal teams to ensure timely access to therapies.

Required are 2+ years in customer service, strong Microsoft Office skills, and bilingual French/English. This role emphasizes accurate data management, communication, and adherence to regulatory standards.

Qualifications

• Minimum 3-5 years of nursing-related health care experience.
• Knowledge of reimbursement programs, patient assistance programs, and databases is a plus.
• Bachelor's degree or related nursing education; equivalent experience considered.
• Bilingual French/English required; strong communication in both languages.

Responsibilities

• Assist reimbursement processes to enable timely handling of coverage requests.
• Coordinate benefits-related documentation and case updates to progress cases.
• Resolve routine reimbursement issues and documentation gaps to reduce delays.

Skills

Analytical skills

Interpersonal skills

Leadership

Communication

Education

Post-secondary education

Bilingual: French/English

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Healthcare/pharma industry experience

Job description

Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Ce rôle consiste à soutenir les services de soutien aux patients et aux prestataires ainsi que les services de commercialisation pharmaceutique de Cencora au Canada, commercialisés par le biais de notre entreprise Innomar Strategies. This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Ce rôle consiste à soutenir les services de soutien aux patients et aux prestataires ainsi que les services de commercialisation pharmaceutique de Cencora au Canada, commercialisés par le biais de notre entreprise Innomar Strategies.

Responsabilités

• Passer des appels sortants conformément aux protocoles établis;
• Responsable de la réalisation de rapports d'événements indésirables et suivis connexes avec les patients ou les médecins traitants;
• Gérer les demandes relatives à la prise en charge des produits cliniques, des procédures spécifiées par le client et autres services divers;
• Interagit avec les représentants internes et externes tels que les consommateurs et les membres de la famille, les cabinets de médecins, les pharmaciens, les infirmières et autres professionnels de la santé impliqués dans les soins du patient;
• Garder un ensemble organisé de matériel de référence prêts à l'emploi pour répondre aux demandes de renseignements et rester au courant de l'information scientifique actuelle et de la littérature médicale, tel que du matériel connexe fourni par le client ainsi qu'une vaste formation sur le produit, animée par les experts impliqués dans le développement du produit;
• Évaluer avec précision l'information clinique avant de décider des mesures à prendre en vue de réduire les risques potentiels;
• fournir des détails cliniques pour que les autres puissent prendre des décisions finales fondées sur un plan clinique;
• Gérer les demandes de renseignements relatives à la prise en charge des produits cliniques, les procédures spécifiées par le client et autres services divers;
• Fournir des séances de formation relatives au produit pris en charge ainsi que coordination de tests et/ou d'administration de produit (s'il y a lieu);
• Peut être amené à devoir rester en disponibilité/attente dans le cadre de ce rôle.

Responsibilities (English)

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Niveau d'éducation

Un minimum de 3-5 ans d'expérience en soins infirmiers et dans des domaines reliés à la santé

Connaissance générale du remboursement, des programmes d'aide aux patients, des éléments et de la fonctionnalité de bases de données est un atout.

Education

Post-secondary education or equivalent in a related discipline; Minimum of 2 years' experience in customer service, in an office setting; Strong proficiency in Microsoft applications (Outlook, Word, Excel); Experience in the healthcare, pharmaceutical or insurance industry is an asset.

Bilingualism, French/English is required.

Compétences et Connaissances

Un minimum de 3-5 ans d'expérience en soins infirmiers et dans des domaines reliés à la santé

Connaissance générale du remboursement, des programmes d'aide aux patients, des éléments et de la fonctionnalité de bases de données est un atout

Un baccalauréat ou diplôme connexe en sciences infirmières et une combinaison équivalente d'expérience et de formation est nécessaire.

Connaissances cliniques et pharmaceutiques indispensables

Solide expérience en gestion de patients

Bonne capacité d'analyse, de conception et compétences en résolution de problème

Capacité de gérer plusieurs tâches en même temps qu’un processus parallèle

Capacité de faire de suggestions sensées et professionnelles au client concernant le dossier d'un patient

Possède de solides compétences interpersonnelles et de leadership

Solides compétences organisationnelles; attention aux détails

Aptitude à utiliser de façon efficace un ordinateur et une bonne connaissance de Microsoft Office

Aptitude à communiquer efficacement à l'oral et à l'écrit, ainsi qu'en français et en anglais (oral et écrit).

Skills & Knowledge

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time .

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range* $41,856 CAD - 70,741 CAD

Affiliated Companies: Affiliated Companies: Innomar Strategies

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.