Regulatory Data Process Admin — Hybrid (Toronto)

Altis Technology; Toronto; Hybrid; CAD 52,000 - 74,000; Full time

Job summary

Altis Technology in Toronto is seeking a Process Administrator for a 3-month contract to start, with a path to permanent. This hybrid role involves mostly remote work with about one day a month on-site in Toronto.

You will review CRM and databases for accuracy across registrations and customer information. You will perform quality assurance on calls, emails, and applications, monitor KPIs, and collaborate with Team Leads to strengthen processes.

Qualifications

• 3+ years of experience in an operations, customer service, quality assurance, registration or admin role.
• Post-secondary degree with strong critical thinking and organizational skills.
• Experience in a call centre or CSR environment reviewing applications, memberships, or service interactions.
• Strong CRM and database experience; comfortable navigating multiple systems for accuracy.
• Demonstrated quality control and exceptional attention to detail.
• Strong written and verbal communication; able to raise concerns and provide feedback.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) plus Adobe Pro and collaboration tools (SharePoint, Teams, Zoom). Regulatory/healthcare/public service experience is a plus.

Responsibilities

• Review CRM and database records for accuracy, completeness and quality; correct entries and identify duplicates or missing data.
• Perform quality assurance reviews of calls, emails, applications and documentation; provide feedback on trends and improvement opportunities.
• Monitor operational reports and KPIs to identify service challenges and data issues.
• Collaborate with Team Leads and partners to strengthen processes and support staff training.
• Review business processes for accuracy and adherence; speak up on gaps or opportunities for improvement.
• Support system and process changes by sharing insights with IT and technical partners.

Skills

CRM and database experience

Attention to detail

Communication skills

Problem solving

Organizational skills

Independent and team collaboration

Education

Post-secondary degree

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Adobe Pro

SharePoint

Teams

Zoom

Job description

Altis Technology in Toronto is seeking a Process Administrator for a 3-month contract to start, with a path to permanent. This hybrid role involves mostly remote work with about one day a month on-site in Toronto.

You will review CRM and databases for accuracy across registrations and customer information. You will perform quality assurance on calls, emails, and applications, monitor KPIs, and collaborate with Team Leads to strengthen processes.