Process Administrator

Altis Technology; Toronto; On-site; CAD 52,000 - 74,000; Full time

Job summary

Altis Technology in Toronto is seeking a Process Administrator for a 3-month contract to start, with a path to permanent. This hybrid role involves mostly remote work with about one day a month on-site in Toronto.

You will review CRM and databases for accuracy across registrations and customer information. You will perform quality assurance on calls, emails, and applications, monitor KPIs, and collaborate with Team Leads to strengthen processes.

Qualifications

• 3+ years of experience in an operations, customer service, quality assurance, registration or admin role.
• Post-secondary degree with strong critical thinking and organizational skills.
• Experience in a call centre or CSR environment reviewing applications, memberships, or service interactions.
• Strong CRM and database experience; comfortable navigating multiple systems for accuracy.
• Demonstrated quality control and exceptional attention to detail.
• Strong written and verbal communication; able to raise concerns and provide feedback.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) plus Adobe Pro and collaboration tools (SharePoint, Teams, Zoom). Regulatory/healthcare/public service experience is a plus.

Responsibilities

• Review CRM and database records for accuracy, completeness and quality; correct entries and identify duplicates or missing data.
• Perform quality assurance reviews of calls, emails, applications and documentation; provide feedback on trends and improvement opportunities.
• Monitor operational reports and KPIs to identify service challenges and data issues.
• Collaborate with Team Leads and partners to strengthen processes and support staff training.
• Review business processes for accuracy and adherence; speak up on gaps or opportunities for improvement.
• Support system and process changes by sharing insights with IT and technical partners.

Skills

CRM and database experience

Attention to detail

Communication skills

Problem solving

Organizational skills

Independent and team collaboration

Education

Post-secondary degree

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Adobe Pro

SharePoint

Teams

Zoom

Job description

Location: Toronto, ON, Hybrid, primarily remote with approximately 1 day on-site per month

Language: Strong written and spoken English required

Duration: 3-month contract to start, with the intention to transition to permanent

About the Opportunity

This is an exciting opportunity to step into a brand-new Process Administrator role with a regulatory organization serving the healthcare sector. Working across registration, customer service and information verification functions, you’ll help strengthen the accuracy, quality and consistency of critical operational data and processes.

What’s In It for You

You’ll join a collaborative, people-focused environment where integrity, innovation, well-being and continuous improvement are valued. This role offers exposure across multiple teams and systems, along with the opportunity to build strong regulatory operations experience and contribute ideas that can influence how work gets done.

The position offers $45.54 per hour for a 35-hour work week, with a primarily remote working model and approximately one day per month in the Toronto office.

Your Responsibilities

• You’ll review CRM and database records for accuracy, completeness and quality, correcting entries and identifying duplicate or missing information.
• You’ll perform quality assurance reviews of customer service calls, emails, applications and documentation, providing clear feedback on trends and improvement opportunities.
• You’ll monitor operational reports and key performance indicators to identify service challenges, data issues and potential learning needs.
• You’ll collaborate with Team Leads and cross-functional partners to strengthen processes, improve data quality and support staff training.
• You’ll review business processes for accuracy and adherence, speaking up when you identify gaps or opportunities for improvement.
• You’ll support system and process changes by sharing operational insights with technical and IT partners.

Skills and Qualifications

• 3+ years of experience in a similar operations, customer service, quality assurance, registration or administrative role.
• Post-secondary degree, with strong critical thinking, problem-solving and organizational skills.
• Experience in a call centre or CSR environment, or comparable experience reviewing applications, memberships, customer records or service interactions.
• Strong CRM and database experience, including confidence navigating multiple systems and reviewing data for accuracy.
• Demonstrated quality control experience and exceptional attention to detail.
• Strong written and verbal communication skills, with the confidence to raise concerns and provide constructive feedback.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint and Outlook, plus Adobe Pro and collaboration tools such as SharePoint, Teams and Zoom. Regulatory, healthcare or public service experience is considered an asset.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.