Registry Operations Lead

New Star Capital Group of Companies; Fort McMurray; On-site; CAD 70,000 - 95,000; Full time

Job summary

New Star Capital Group of Companies is seeking a Registry Manager in Fort McMurray to lead daily registry operations and guide a team of clerks. You will ensure accurate transactions, maintain compliance with government processes, and provide coaching to staff for exceptional client service.

You will drive performance, manage schedules, and address issues professionally while staying current with regulatory changes. Strong leadership and communication are essential for success.

Qualifications

• Previous Motor Vehicle Registry experience.
• Previous supervisory or management experience, preferably in a registry environment.
• Strong knowledge of registry transactions and government processes.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to lead, coach, and hold a team accountable.
• Strong organizational and problem-solving skills.
• Professional and composed in a busy, customer-facing environment.
• Positive attitude and willingness to lead by example.
• Ability to work evenings and weekends as required.

Responsibilities

• Lead, motivate, and support a team of Registry Clerks.
• Oversee daily registry operations and ensure accurate transactions.
• Provide coaching, training, feedback, and support to team members.
• Manage employee schedules, breaks, attendance, and staffing.
• Ensure compliance with Service Alberta requirements and company policies.
• Maintain high standards for cash handling, balancing, and documentation.
• Support employees with complex transactions and customer concerns.
• Address performance and operational issues promptly and professionally.
• Monitor office performance and help achieve operational and customer service goals.
• Maintain a professional, positive, customer-focused workplace.
• Communicate updates and opportunities to senior management.
• Stay current with changes to registry programs, procedures, and government requirements.

Skills

Leadership

Team supervision

Customer service

Communication

Attention to detail

Organizational skills

Problem solving

Professional demeanor

Evenings/weekends availability

Registry operations knowledge

Job description

New Star Capital Group of Companies is seeking a Registry Manager in Fort McMurray to lead daily registry operations and guide a team of clerks. You will ensure accurate transactions, maintain compliance with government processes, and provide coaching to staff for exceptional client service.

You will drive performance, manage schedules, and address issues professionally while staying current with regulatory changes. Strong leadership and communication are essential for success.