Registry Supervisor - Summerside Registry

New Star Capital Group of Companies; Edmonton; Vor Ort; CAD 60.000 - 75.000; Vollzeit

Zusammenfassung

New Star Capital Group of Companies seeks an experienced Registry Supervisor to lead our Motor Vehicle Registry Office team. You will guide daily operations, uphold standards, and ensure customers receive prompt, accurate service.

You will coordinate workflow with the Registry Manager, train staff, address escalations, ensure regulatory compliance, and manage cash handling and administrative tasks in a fast-paced environment.

Qualifikationen

• Previous experience in a Motor Vehicle Registry Office is strongly preferred.
• Previous supervisory or leadership experience is an asset.
• Strong knowledge of registry transactions and government systems.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with the ability to prioritize in a fast-paced environment.

Aufgaben

• Provide day-to-day direction, guidance, and support to registry staff to foster a positive, professional team environment.
• Coordinate workflow, manage service demands, assign duties, and ensure efficient operations.
• Lead by example in delivering exceptional customer service and resolve escalated inquiries professionally.
• Support onboarding, training, and ongoing development of employees for accuracy and confidence in their roles.
• Ensure registry transactions comply with government regulations, privacy requirements, and company policies.
• Assist with cash handling, balancing, reconciliation, and adherence to financial controls.
• Monitor daily performance and provide constructive feedback; relay concerns to the Registry Manager.
• Assist with scheduling, reporting, and other administrative responsibilities as required.
• Identify opportunities to improve service delivery, operational efficiency, and team performance.

Kenntnisse

Team leadership

Customer service

Operations coordination

Training & development

Compliance & privacy

Cash handling

Problem solving

Communication

Jobbeschreibung

Our group ofMotor Vehicle Registry Offices is seeking an experienced, motivated, andcustomer-focused Registry Supervisor to join our team. This is an excellentopportunity for an individual with strong leadership skills, a commitment toexceptional customer service, and a solid understanding of registry operationsto take the next step in their career.

We offeropportunities for professional growth, leadership development, and long-termcareer advancement within our organization.

About theRole

The RegistrySupervisor plays an important role in supporting the day-to-day operations ofthe registry office, providing guidance to team members, maintainingoperational standards, and ensuring clients receive efficient, professional,and accurate service.

Workingclosely with the Registry Manager, the successful candidate will helpcoordinate daily workflow, support employee training and development, addresscustomer concerns, and ensure compliance with applicable governmentrequirements and company policies.

KeyResponsibilities

• Team Leadership: Provideday-to-day direction, guidance, and support to registry staff, promoting apositive, professional, and collaborative work environment.
• Daily Operations: Assist withcoordinating workflow, managing service demands, assigning duties, andensuring the office operates efficiently.
• Customer Service: Lead by examplein delivering exceptional customer service and assist with resolvingescalated customer inquiries or concerns professionally.
• Training and Development: Supportthe onboarding, training, and ongoing development of employees to ensureaccuracy, consistency, and confidence in their roles.
• Compliance and Accuracy: Ensureregistry transactions are completed accurately and in accordance withapplicable government regulations, procedures, privacy requirements, andcompany policies.
• Cash Handling and Reconciliation:Support accurate cash handling, balancing, reconciliation, and adherenceto established financial controls.
• Performance and Accountability:Monitor daily performance, provide constructive feedback, and communicateemployee or operational concerns to the Registry Manager.
• Administrative Support: Assistwith scheduling, reporting, documentation, and other administrativeresponsibilities as required.
• Continuous Improvement: Identifyopportunities to improve service delivery, operational efficiency, andteam performance.

Qualificationsand Experience

• Previous experience working in aMotor Vehicle Registry Office is strongly preferred.
• Previous supervisory orleadership experience is considered an asset.
• Strong knowledge of registrytransactions, government systems, and established operational procedures.
• Excellent customer service,communication, and interpersonal skills.
• Strong organizational skills andthe ability to prioritize competing demands in a fast-paced environment.
• High attention to detail and acommitment to accuracy, confidentiality, and compliance.
• Demonstrated ability to lead byexample, provide constructive feedback, and support employeeaccountability.
• Strong problem-solving skills andthe ability to manage challenging customer situations professionally.
• Proficiency with computers andadministrative systems.
• Flexibility to work evenings andweekends as required by operational needs.

What We Offer

• Competitive compensation based onexperience and qualifications.
• Opportunities for careeradvancement within our growing organization.
• Ongoing training and professionaldevelopment.
• The opportunity to develop yourleadership skills while contributing to a supportive and service-focusedteam.
• A dynamic work environment whereinitiative, accountability, and teamwork are valued.