Registration Representative

WorkSafeBC; Richmond; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

4% in lieu of benefits

Job summary

WorkSafeBC is seeking registration representatives to register referrals and admissions of clients to programs or services in our external network of health care providers. The role focuses on booking, confirming appointments, and supporting the referral process from our Richmond office in a temporary 18-month position.

You will handle online scheduling, triage inquiries, and coordination with claim owners and providers, ensuring timely responses and accurate referrals.

Qualifications

• Minimum of grade 12 education.
• Provide outstanding customer service and support to the team.
• Experience with referral booking and basic administrative tasks is a plus.

Responsibilities

• Use an online booking and scheduling system to facilitate registration for clients.
• Manage triage and processing of Provider Referral inquiries through a shared mailbox.
• Address incomplete or deficient referrals and expedite urgent requests as needed.
• Perform clerical tasks including typing, sending faxes, and supporting office operations.
• Act as a liaison between claim owners and providers to address concerns.
• Review referrals for validity and request complete medical disclosure packages when necessary.

Skills

Customer service

Office administration

Multitasking

Attention to detail

Education

Grade 12 education

Tools

Scheduling software

Job description

Overview

We're looking for registration representatives to register all referrals and admissions of clients to programs or services in the external network of health care services providers and other contracted providers. If you enjoy assisting others by accepting referrals, booking, and confirming appointments, consider applying for this exciting opportunity.

Please note this is a temporary 18 month position.

Where you'll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is based in our Richmond office five days a week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

How you'll make a difference

You'll utilize your skills in office administration and customer service to assist our team.

What you'll do

• Use an online booking and scheduling system to facilitate the registration process for clients.
• Manages triage and processing of all incoming Provider Referral inquiries through a shared mailbox, ensuring timely responses to phone queue emails and identifying and addressing incomplete or deficient referrals.
• Performs various clerical tasks including typing correspondence and sending faxes to support office operations.
• Undertakes additional duties as assigned in support of team objectives.
• Acts as a liaison between claim owners and providers to address concerns.
• Reviews referrals for validity within established guidelines, requests complete medical disclosure packages when necessary, and expedites urgent disclosure requests from claim owners, WSBC staff, and Health Care Service Providers.
• Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking

Is this a good fit for you?

• Provide outstanding customer service
• Multi-task within a wide variety of assigned duties
• Accurately work with detailed information
• Meet constantly changing deadlines

Your experience and educational background

• A minimum of grade 12 education

Before we can finalize any offer of employment, you must:

• Confirm you're legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Our benefits

• Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start

Salary: $29.78/hourly