Prevention Information Assistant

WorkSafeBC; Richmond; Presencial; CAD 36.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4% in lieu of benefits

4% in lieu of vacation

Up to 4 weeks vacation after hours

Descripción de la vacante

WorkSafeBC in Richmond is seeking a temporary prevention information assistant to handle province-wide calls and screen inquiries for forwarding to the appropriate teams. You will support mailboxes, databases, and various administrative tasks across Prevention Services.

The role emphasizes office administration, accurate information gathering, and clear communication in a fast-paced environment, with two 12-month assignments offered.

Formación

• 1-2 years of related work experience in a customer service environment.
• Proficient use of MS Word.
• Type a minimum of 40 words per minute.
• Excellent English language skills, including grammar, spelling, and reading comprehension.

Responsabilidades

• Handle incoming phone inquiries on workplace health and safety by probing for information needed to interpret the caller's inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for action
• Access a variety of databases and software to prioritize, record, and assign caller inquiries by following a specific set of guidelines and procedures outlined by the department
• Organize and maintain files, records, and informational materials and generate reports from various databases as required

Conocimientos

Customer service

English proficiency

Typing

Educación

Grade 12

Herramientas

MS Word

Descripción del empleo

Overview

We are looking for a temporary prevention information assistant to receive and respond to province wide WorkSafeBC calls. As a member of the call-center, the prevention information assistant is to screen and probe for information from callers and forward calls when appropriate; monitor and maintain a variety of mailboxes and databases on a daily basis; perform a variety of support, administrative, and associated projects and duties as assigned for various departments and personnel within WES Prevention Services and other departments within WorkSafeBC.

We have two 12 month assignments available.

How you’ll make a difference:

You’ll utilize your skills in office administration and customer service to assist our team.

Working at WorkSafeBC

We serve the workers and employers across B.C., and we do best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is based in our Richmond office five days a week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

What you’ll do

• Handle incoming phone inquiries on workplace health and safety by probing for information needed to interpret the caller's inquiry or concern, summarizing caller information, and communicating the information to the appropriate person for action
• Access a variety of databases and software to prioritize, record, and assign caller inquiries by following a specific set of guidelines and procedures outlined by the department
• Organize and maintain files, records, and informational materials and generate reports from various databases as required

Is this a good fit for you?

We’re looking for people who can:

• Provide exceptional customer service
• Gather relevant information from a variety of sources, including over the phone, in person, and by reading and interpreting information
• Explain information in a professional manner, both orally and in writing
• Organize, prioritize, and manage a high volume, varied workload in an environment that includes changing priorities, time demands, and frequent interruptions
• Build and maintain rapport with a variety of individuals, sometimes in sensitive or difficult circumstances

Your background and experience

• Completion of Grade 12
• 1-2 years of related work experience in an environment where you provided exceptional customer service, used decision-making skills, and managed high volumes of work
• Proficient use of MS Word
• Type a minimum of 40 words per minute
• Excellent English language skills, including grammar, spelling, and reading comprehension

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Discover who we are.

Our Benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start

Once you've worked a certain number of hours (approximately 12 months), you'll switch to getting:

• Up to 4 weeks of vacation
• Extensive health care and dental benefits
• Sick leave and long-term disability coverage

Find out what we offer.

Salary: $29.78