Experience Advisor

WorkSafeBC; Richmond; Hybrid; CAD 61,000 - 77,000; Full time

Job summary

WorkSafeBC is seeking an Experience Advisor to support the Experience Design team in delivering stakeholder and employee experience improvements across a portfolio. You will conduct and synthesize user research, map journeys, and present findings to leadership while collaborating with cross-functional partners.

The role blends collaborative, in-office work with a hybrid arrangement and focuses on user needs, strategic recommendations, and practical actions aligned with WorkSafeBC's Experience

Job description

Overview

Our Experience Design department has an exciting new opportunity for an Experience Advisor to join their growing team! You'll be responsible for supporting the execution of the Experience team priorities within an assigned portfolio.

You'll assist in bringing our corporate-wide experience framework to life through cross-functional collaboration and by providing specific recommendations based on stakeholder insights to drive stakeholder and employee experience improvements that are aligned with strategic business priorities.

How you'll make a difference:

You'll build the understanding and trust that helps WorkSafeBC serve people across B.C.

Where you'll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is eligible for a hybrid work arrangement. These are considered case by case, based on the needs of the work, aren't available in every role, and subject to the provisions of the Collective Agreement.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a primarily in-office model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

What you’ll do

• Focus on end user needs to ensure WorkSafeBC is meeting the needs of employees and external stakeholders across all platforms, channels, and touchpoints within an assigned portfolio
• Lead planning, recruiting, and conducting of primary and secondary qualitative and quantitative research, and analyze data to extract key insights and evaluate progress towards strategic objectives for diverse departments such as I&T, Product, Marketing, and Communication
• Use insights to create narratives on a PowerPoint and tell compelling stakeholder stories, identifying opportunities to improve or create new experiences, and present research findings and recommendations to internal and external stakeholders as required
• Use insights from research to create journey maps, empathy maps and other artifacts
• Assist internal stakeholders in the development of action plans that stem from market research outcomes and are aligned with WorkSafeBC's strategic direction and Experience Framework
• Perform other related duties as assigned

Is this a good fit for you?

We're looking for someone who can:

• Use judgment and resourcefulness to develop and deliver strategies and solutions that consider multiple perspectives, are customized to the client's needs, and are aligned to the corporate brand
• Accurately understand and define stakeholder needs through identifying research opportunities, conducting quantitative and qualitative research, and analyzing and synthesizing data from multiple sources
• Proactively seek out information in order to plan and organize work in a fast-paced, high-pressure environment with competing priorities and shifting deadlines
• Lead strategic experience initiatives and projects by providing functional leadership, guidance, and task direction to team members as well as external parties such as contractors, consultants, and agencies
• Communicate effectively, both verbally and in writing in order to prepare and present experience initiatives and campaigns to senior management and other internal and external audiences of various sizes and interests
• Build and strengthen relationships with clients, suppliers, and vendors to understand and map out project requirements while using tact to handle contentious situations
• Navigate ambiguous situations with curiosity and collaborate with stakeholders to move the project forward

Your background and experience

• A bachelor's degree with a focus in Marketing, Business Administration, Market Research, Psychology, Behavioural Science/Insights, Cognitive Science or another Social Science
• A minimum of 6 years of related recent experience conducting market research with expertise in sampling, questionnaire design, data analysis and report writing
• Specialist knowledge of customer experience best practices (e.g.: journey maps, collect, track, analyze customer feedback)

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more:

Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more:

Find out what we offer .

Salary: $44.08 - $55.54 hourly

If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.