Registration Coordinator

FirstHealth of the Carolinas, Inc.; Burlington; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established health care system is seeking a Patient Service Representative to join their Imaging Department. This role is vital in ensuring smooth patient registration and managing insurance verifications. The ideal candidate will have strong verbal communication skills and a commitment to excellent customer service. You will be part of a dedicated team that plays a crucial role in patient care, working in a dynamic environment with opportunities for professional growth. If you are organized, detail-oriented, and passionate about helping others, this position is perfect for you.

Qualifications

• High school diploma or equivalent required.
• 2 years experience in a medical-related field preferred.

Responsibilities

• Register patients and verify insurance benefits.
• Handle cash collections and post receipts.
• Answer the main switchboard and assist with office duties.

Skills

Verbal Communication

Customer Service

Medical Terminology

Typing Speed (35 wpm)

Education

High School Diploma

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

Imaging Department

Responsible for registration of patients, verification of insurance benefits, pre-certifications, and verification of demographic information. Responsibilities may also include financial assistance referrals and providing financial assistance as needed. This role involves cash collections and posting receipts. The Patient Service Representative (PSR) may be required to work various shifts, including weekends and holidays. The PSR may also be responsible for paging various code situations and must be knowledgeable of Safety policies and procedures. Bilingual skills are preferred.

Additional duties at Montgomery Campus, Richmond Campus, and Hoke Campus include assisting in chart preparation and other office duties as assigned by the supervisor. The individual will make announcements on the overhead paging system, including emergency notifications, and contact relevant parties through the paging system. Responsibilities also include answering the main switchboard.

Qualifications

The following, or equivalents, are the minimum requirements necessary to perform the essential functions of this position:

Education/formal training/licenser/certification/experience:

High school diploma or equivalent. Understanding of medical terminology. Two years of experience in a medical-related field is preferred.

Additional Skills:

Strong verbal communication skills. Ability to manage multiple tasks effectively and in an organized manner. Must be able to type at least 35 words per minute and be computer literate. A commitment to excellent customer service when dealing with all patients, internal and external, is essential.

Working Conditions/Physical Demands:

This position is primarily based in an office environment. Potential exposure to communicable diseases exists.

• Stooping: Bending the body downward and forward at the waist.
• Crouching: Bending the body downward and forward by bending the legs and spine.
• Standing, walking, and sitting for extended periods.
• Medium physical effort required, including lifting up to 40 pounds and carrying objects weighing up to 20 pounds frequently.

Essential Sensory Requirements:

• Talking: Ability to express and exchange ideas verbally; capable of reading, writing, speaking, and understanding English.
• Hearing: Ability to perceive sounds.

Visual acuity at both far (20 feet or more) and near (20 inches or less) distances.

Essential Mental Requirements:

• Ability to perform effectively in frequent stressful situations.

Exposure to Hazards:

Potential exposure to chemicals, infectious agents, electrical hazards, and fire hazards. Exposure to blood and body fluids requires proper Biohazard precautions.