Clerical Support Associate - Haemodialysis, Wilson

Humber River Health; Toronto; On-site; CAD 30,000 - 31,000; Full time

Job summary

Humber River Health is seeking a Clerical Support Associate to join the Haemodialysis Department in Nephrology, providing front-line patient contact and comprehensive clerical support in a fast-paced hospital setting.

Position is temporary full-time with day/evening/weekend hours, based at the Wilson Site. Requires medical terminology knowledge, proficiency in MS Office, and strong customer service and organizational skills.

Qualifications

• High school graduate or equivalent.
• Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Knowledge of medical terminology required.
• Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook.
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
• Experience in community wide scheduling strongly preferred.
• Good keyboarding skills with a minimum typing speed of 40 wpm.
• Excellent interpersonal and communication skills (verbal and written).
• Recent hospital clerical experience especially in nephrology strongly preferred.
• Recent registration experience in Nephrology strongly preferred.
• Demonstrated strong customer service skills.
• Excellent attendance and discipline free record required.

Responsibilities

• First line of contact with patients and their families.
• Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work
• Regular communication with Dietary department, input to and monitor Thoughtwire
• Register patients for their appointments and apply armbands within a 30 minute window, re-book missed wheel-trans rides, assist drivers to locate patients
• Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission.
• Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
• Other clerical support as requested by the Resource nurse/Manager.

Job description

Position Profile

Humber River Health. Tomorrow's Healthcare, Today.

Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.

Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.

These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.

This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.

Right now we are looking for a Clerical Support Associate to work with our Haemodialysis Department, Nephrology Program.

Employment Status: Temporary Full-timeDuration (if contract): December 2026Hours of Work: Days, Evenings, WeekendsLocation: Humber River Health, Wilson SiteLabour Group: LiUNAReporting Relationship: Manager,Haemodialysis, Nephrology ProgramHourly Rate: $29.984 - $31.035

Position Responsibilities

• First line of contact with patients and their families.
• Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work
• Regular communication with Dietary department, input to and monitor Thoughtwire
• Register patients for their appointments and apply armbands within a 30 minute window, re-book missed wheel-trans rides, assist drivers to locate patients
• Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission.
• Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
• Other clerical support as requested by the Resource nurse/Manager.

Qualifications

• High school graduate or equivalent.
• Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Knowledge of medical terminology required. MEDITECH computer experience an asset.
• Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
• Experience in community wide scheduling strongly preferred
• Good keyboarding skills with a minimum typing speed of 40 wpm.
• Excellent interpersonal and communication skills (verbal and written). Very good spelling, proof reading skills and minute writing as well as math skills.
• Recent hospital clerical experience especially in nephrology strongly preferred
• Recent registration experience in Nephrology strongly preferred
• Demonstrated strong customer service skills.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow'sHealthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. Wesupport employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognizethat diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.