Registration/Booking Clerk

Provincial Health Services Authority; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in Vancouver is seeking a Registration/Booking Clerk for the Endo-Biochem Clinic. The role involves scheduling patient appointments, managing records, and performing clerical tasks. The ideal candidate will have a Grade 12 education and relevant experience, with a commitment to cultural safety and anti-racism in healthcare.

Qualifications

• Two years’ recent relevant experience or equivalent combination of education and training.
• Knowledge of Indigenous-specific mandates and cultural safety.

Responsibilities

• Utilize a computerized scheduling system to book patient appointments.
• Register patients and ensure accurate demographic information.
• Perform referral duties and manage patient files.

Skills

Effective communication skills

Organizational abilities

Keyboarding at 45 w.p.m.

Education

Grade 12 education

Job description

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Registration/Booking Clerk, Endo-Biochem Clinic Clerks

BC Children’s Hospital

Registration/Booking Clerk, Endo-Biochem Clinic Clerks

BC Children’s Hospital

Vancouver, BC

What You’ll Do

• Utilize a computerized scheduling system to schedule and book patient appointments, including complex interdisciplinary appointments, adjusting arrangements as needed, notifying patients and clinicians, and placing reminder calls.
• Register patients upon arrival, ensuring demographic and other information is complete and accurate, and inform the appropriate professional of the patient's arrival.
• Perform referral duties such as gathering missing information, data entry, processing paperwork, and scheduling referrals based on clinical criteria in collaboration with healthcare professionals.
• Handle receptionist and clerical tasks including answering calls, responding to inquiries, managing patient files, greeting patients, printing schedules, and escalating complex issues to relevant personnel.
• Maintain and assemble client charts according to procedures, and contact physicians’ offices or hospitals for information to ensure record accuracy.
• Keep various records by data entry, collating information, and maintaining logs on attendance, treatment types, cancellations, and waitlists, following up as necessary.
• Type and distribute correspondence, reports, notices, agendas, minutes, and spreadsheets using word processing and spreadsheet software, ensuring stylistic and grammatical accuracy.
• Support department operations by booking meetings, following up on action items, filing, routing paperwork, handling mail, faxing, photocopying, preparing mailers, circulating documents, and ordering supplies.
• Prepare and submit expense claims, ensuring proper coding and authorization, and maintain a billing system for invoices and reimbursements.
• Manage patient charts by requisition and retrieval, and obtain health record numbers for new patients.
• Assist the Clinical Resource Nurse with information gathering and supply tracking as needed.
• Perform other related duties as assigned.

Qualifications

• Grade 12 education plus two years’ recent relevant experience, or an equivalent combination of education, training, and experience.
• Knowledge of Indigenous-specific mandates, cultural safety, and humility, with a commitment to anti-racism and equity in healthcare.
• Understanding of the impacts of settler colonialism and systemic racism on Indigenous Peoples, and familiarity with related legislative obligations and foundational documents.

Core Competencies

• Awareness of Indigenous and systemic racism, with initiatives to promote a safe, inclusive environment informed by Indigenous Cultural Safety.

Skills & Knowledge

• Keyboarding at 45 w.p.m., knowledge of medical terminology, effective communication skills, organizational abilities, operation of related equipment, physical capacity for duties, and a commitment to ongoing learning about anti-racism and Indigenous issues.

We value diversity and are committed to anti-racism and equity in our hiring practices. Indigenous individuals are encouraged to apply. For support, contact: [e-mail]