Registration/Booking Clerk, Endo-Biochem Clinic Clerks - BC Children’s Hospital

Provincial Health Services Authority; Vancouver; On-site; Full time

Job summary

A leading healthcare organization is seeking a Registration/Booking Clerk for the Endo-Biochem Clinic at BC Children’s Hospital. In this role, you will manage patient scheduling, registration, and clerical support, ensuring a smooth patient experience. The position requires strong communication skills and knowledge of medical terminology, with a focus on cultural safety and inclusion. This temporary, full-time role offers a competitive hourly wage and a commitment to diversity and anti-racism.

Qualifications

• Two years’ recent relevant experience or equivalent education.
• Knowledge of Indigenous-specific mandates and cultural safety.

Responsibilities

• Utilize computerized scheduling systems for patient appointments.
• Register patients and maintain accurate demographics.
• Perform receptionist duties and manage patient charts.

Skills

Effective Communication

Organization

Knowledge of Medical Terminology

Education

Grade 12

Job description

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Position: Registration/Booking Clerk, Endo-Biochem Clinic Clerks

Location: BC Children’s Hospital, Vancouver, BC

What You’ll Do

• Utilize computerized scheduling systems to book patient appointments, including complex interdisciplinary ones, and notify patients and clinicians accordingly.
• Register patients upon arrival, ensuring accuracy of demographics and information, and notify relevant healthcare professionals of patient arrival.
• Handle referral functions such as gathering information, data entry, and scheduling based on clinical criteria.
• Perform receptionist duties including answering calls, responding to inquiries, greeting patients, and managing schedules and paperwork.
• Maintain and assemble patient charts, ensuring documentation accuracy and completeness.
• Maintain records related to patient attendance, treatments, and cancellations, and follow up as needed.
• Prepare and distribute correspondence, reports, and other materials using word processing and spreadsheet software.
• Provide clerical support such as booking meetings, filing, and ordering supplies.
• Process expense claims and maintain billing records.
• Manage patient charts with Health Records, including requisitions and tracking.
• Assist the Clinical Resource Nurse with supplies and information as needed.
• Perform other related duties as assigned.

Qualifications

• Grade 12 plus two years’ recent relevant experience, or equivalent education and training.
• Knowledge of Indigenous-specific mandates, cultural safety, and anti-racism initiatives.
• Understanding of systemic racism, colonial impacts on Indigenous Peoples, and legislative obligations such as TRC, IPS, UNDRIP, and others.

Core Competencies and Skills

• Understanding of Indigenous-specific and systemic racism, with initiatives to promote safety and inclusion.
• Knowledge of medical terminology, effective communication skills, organization, and equipment operation.
• Ability to work physically and demonstrate ongoing learning about Indigenous issues and anti-racism.

Additional Information

This is a temporary, full-time position until March 31, 2026, at a wage of $27.10/hour, located at 4500 Oak Street, Vancouver BC. Hours are 8:00 am to 4:00 pm, Monday to Friday.

PHSA values diversity and is committed to anti-racism and equity. Indigenous applicants are encouraged to apply and seek support via the Indigenous Recruitment & Employee Experience team.