Registration/Booking Clerk, Neuro Clinic Clerks - BC Children's Hospital

BC Childrens Hospital; Vancouver; On-site; Part time

Job summary

Join a leading healthcare provider as a Registration/Booking Clerk at BC Children's Hospital. You will manage patient appointments, register patients, and perform essential clerical duties in a supportive environment that values diversity and cultural safety. This casual position offers flexible hours and opportunities for growth within BC's largest employer.

Benefits

Flexible Work Options

Health and Development Programs

Discounts through WorkPerks

Qualifications

• Grade 12 diploma plus two years of recent relevant experience or equivalent education and experience.

Responsibilities

• Schedule and book patient appointments using a computerized system.
• Register patients and maintain client charts and records.
• Perform receptionist duties and clerical support tasks.

Skills

Keyboarding

Medical Terminology

Communication

Organizational Skills

Teamwork

Proficiency with Equipment

Physical Ability

Cultural Safety Knowledge

Education

Grade 12 Diploma

Job description

Registration/Booking Clerk, Neuro Clinic Clerks

Location: BC Children's Hospital, Vancouver, BC

What you'll do

1. Utilize a computerized scheduling system to schedule and book patient appointments, including complex interdisciplinary appointments, and notify patients and clinicians of appointment details, ensuring accuracy and providing reminders.
2. Register patients upon arrival, ensuring complete and accurate demographic information, and advise appropriate staff of patient arrival.
3. Handle referral functions such as gathering missing information, data entry, processing paperwork, and scheduling referrals based on clinical criteria in collaboration with healthcare professionals.
4. Perform receptionist duties including answering calls, responding to inquiries, managing patient files, greeting patients, and handling scheduling issues.
5. Maintain client charts and records, including requesting and verifying information with physicians' offices and hospitals.
6. Record and maintain various data such as attendance, treatment types, cancellations, and waitlist information, following up with team members as needed.
7. Prepare and distribute correspondence, reports, notices, agendas, and other documents using word processing and spreadsheet software.
8. Provide clerical support such as scheduling meetings, filing, mailing, faxing, photocopying, and ordering supplies.
9. Manage expense claims, ensuring proper coding, authorization, and submission of invoices and reimbursements.
10. Handle patient charts and health record requests, including obtaining health record numbers for new patients.
11. Assist the Clinical Resource Nurse with information gathering and supply management as needed.
12. Perform other related duties as assigned.

What you bring

Qualifications

• Grade 12 diploma plus two years of recent relevant experience or equivalent education and experience.

Skills & Knowledge

• Ability to keyboard at 45 w.p.m.
• Knowledge of medical terminology.
• Effective verbal and written communication skills.
• Ability to work effectively with others.
• Strong organizational skills.
• Proficiency with related equipment.
• Physical ability to perform the duties required.
• Commitment to reconciliation and understanding of Indigenous issues, including knowledge of related legislative and cultural safety initiatives.

What we bring

We support our employees' health and development through various programs and flexible work options, aiming to create an inclusive environment that values diversity, equity, and cultural safety. Join BC's largest employer and access numerous growth and recognition opportunities, as well as discounts through WorkPerks.

Job Details

• Type: Casual
• Wage: $27.10/hour
• Location: 4500 Oak Street, Vancouver BC
• Hours: Monday - Friday, 08:00-16:00 or as needed
• Requisition #: 179012E

About BC Children's Hospital & PHSA

BC Children's Hospital provides specialized care for critically ill children and is part of the Provincial Health Services Authority, which is committed to equity, respect, and innovation, with a focus on Indigenous health and reconciliation initiatives.