Registration/Booking Clerk, Neuro Clinic Clerks - BC Children’s Hospital

Provincial Health Services Authority; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Registration/Booking Clerk at a renowned children's hospital. This role offers the chance to make a difference by managing patient appointments, ensuring accurate information, and providing essential clerical support. You'll thrive in a dynamic environment, engaging with patients and healthcare professionals while contributing to a compassionate and inclusive atmosphere. With opportunities for professional growth and a commitment to cultural safety, this position is perfect for those looking to advance their career in healthcare. Embrace the chance to be part of a team dedicated to improving the lives of children and families in need.

Benefits

Professional development courses

Flexible remote work options

WorkPerks discounts on services and products

Qualifications

• Grade 12 education plus two years of relevant experience or equivalent.
• Knowledge of medical terminology and effective communication skills.

Responsibilities

• Utilize a computerized scheduling system to book patient appointments.
• Register patients and maintain accurate demographic and clinical information.
• Perform receptionist duties and manage patient charts.

Skills

Typing speed of 45 w.p.m.

Knowledge of medical terminology

Effective verbal and written communication skills

Organizational skills

Ability to deal effectively with others

Ability to operate related equipment

Physical capacity to perform duties

Education

Grade 12 education

Two years of recent relevant experience

Tools

Word processing software

Spreadsheet software

Job description

Join to apply for the Registration/Booking Clerk, Neuro Clinic Clerks - BC Children’s Hospital role at Provincial Health Services Authority

2 months ago Be among the first 25 applicants

Position: Registration/Booking Clerk, Neuro Clinic Clerks

Location: BC Children’s Hospital, Vancouver, BC

What You’ll Do

1. Utilize a computerized scheduling system to book patient appointments, including complex interdisciplinary ones, and notify patients and clinicians of details.
2. Register patients upon arrival, ensuring accurate demographic and clinical information, and notify appropriate staff of patient arrival.
3. Handle referral functions such as gathering information, data entry, and scheduling based on clinical criteria in collaboration with healthcare professionals.
4. Perform receptionist duties: answering calls, responding to inquiries, greeting patients, and managing schedules and complex queries.
5. Maintain and assemble patient charts, ensuring accuracy and completeness, and liaise with physicians' offices or hospitals for information.
6. Maintain records, perform data entry, and track patient statistics such as attendance and cancellations.
7. Type and distribute correspondence, reports, and other materials using word processing and spreadsheet software.
8. Provide clerical support including booking meetings, filing, mailing, faxing, photocopying, and ordering supplies.
9. Prepare and submit expense claims, ensuring proper coding and authorization.
10. Manage patient charts and health record documentation, including requisitions and tracking supplies.
11. Assist the Clinical Resource Nurse with information gathering and supply management as needed.
12. Perform other related duties as assigned.

Qualifications

What You Bring

• Grade 12 education plus two years of recent relevant experience, or an equivalent combination of education, training, and experience.

Skills & Knowledge

• Typing speed of 45 w.p.m.
• Knowledge of medical terminology.
• Effective verbal and written communication skills.
• Ability to deal effectively with others.
• Organizational skills to manage work efficiently.
• Ability to operate related equipment.
• Physical capacity to perform duties.
• Commitment to reconciliation and Indigenous cultural safety, aligned with TRC and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Preferred: Knowledge of social, economic, political, and historical contexts of Indigenous Peoples and anti-racism initiatives.

What We Offer

• Opportunity to work with one of BC's largest employers, with growth and recognition programs.
• Access to extensive professional development, including over 2,000 courses and Indigenous Cultural Safety Training.
• Flexible, remote work options where applicable.
• Benefits through WorkPerks discounts on various services and products.

Additional Details

Job Type: Casual

Wage: $27.10/hour

Location: 4500 Oak Street, Vancouver BC

Hours: Monday – Friday, 08:00-16:00 or as needed

Requisition #: 179012E

About BC Children’s Hospital & PHSA

BC Children’s Hospital provides specialized care for severely ill or injured children from across BC, as part of the Provincial Health Services Authority (PHSA). PHSA strives for equitable, cost-effective healthcare, guided by core values of respect, compassion, innovation, partnership, and service. We are committed to diversity, inclusion, and addressing systemic inequities, including Indigenous-specific anti-racism initiatives. We encourage applicants from marginalized groups and offer support through specialized recruitment teams.