Registrar

Acsenda School of Management; Vancouver; Presencial; CAD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Acsenda School of Management in Vancouver is seeking an experienced Registrar to set admissions and records standards and enable excellent student experiences. You will oversee credential evaluation, regulatory compliance, and data governance across the SIS/CRM landscape.

You will manage Admissions Officers, maintain policy integrity, and support academic councils while ensuring privacy, audits, and reporting align with BC requirements.

Formación

• Experience with admissions, records and academic policies.
• Knowledge of regulatory requirements and reporting.
• Experience with credential evaluation and student mobility.

Responsabilidades

• Set admissions standards and procedures with QA oversight.
• Line-manage Admissions Officers and supervise decisions.
• Maintain up-to-date program policies and immigration requirements.
• Own academic standing, progression, and grade change processes.
• Oversee official student records, privacy, and retention schedules.
• Audit records, data quality, and compliance actions.
• Develop and review admissions, registration, and records policies.
• Administer student appeals and support Academic Council/Standards.

Conocimientos

Regulatory compliance

Data governance

Records management

Attention to detail

Problem solving

Stakeholder management

Communication

Second language (bilingual)

Educación

Master's degree in Education or related field

Herramientas

Salesforce

EducationPlanner BC

BCCAT systems

CRM platforms

Descripción del empleo

At Acsenda School of Management (ASM) we have built a strong foundation of excellence for our students and learners, through a structured learning environment. As part of the Lyceum Education Group, we strive to become a leading provider of practical, employment-aligned education in British Columbia.

To help us on this journey, we are looking for an experienced, diligent, & methodical individual to join us as Registrar. In this role, you will set the standards that govern admissions, registration records, and create the foundation for the excellence our students expect from us.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

What you’ll be doing

As Registrar, you will work with key Operational and Academic stakeholders to ensure the highest standards in student experience.

As such, you will be responsible for:

Admissions & Credential Evaluation

• Setting and maintaining admissions standards, and procedures, and providing functional direction and quality assurance to Admissions Officers on admissions decisions.
• Line-management of Admissions Officers
• Maintaining up-to-date knowledge of programs, admissions policies/procedures, international educational systems, credential evaluation standards and immigration requirements.

Academic Progression & Standing

• Ownership of the academic standing process, ensuring warnings, probation, dismissals, reinstatements, withdrawals and grade changes are decided in line with policy and accurately documented.
• Analyzing progression, retention, completion and attrition trends and reports to leadership, working with Academic directors and Student Services on early intervention.
• Overall responsibility for the creation, maintenance, security, preservation and authorized disclosure of official student records, in compliance with records management, privacy and relevant freedom of information legislation.
• Ownership of data entry, record changes, system access, document retention and archiving, and maintenance of student records retention schedule.
• Conducts regular audits of student records and coordinates corrective actions on data quality and compliance.
• Development, maintenance and review of policies and procedures for admissions, registration, records etc.
• Administration of student appeals, ensuring procedural fairness and confidentiality
• Serve as Secretary of Academic Council and as a member of the Academic Standards Committee

Student Information System (SIS) & CRM Administration

• Administration of the student information system, including system configuration, data standards, user-access protocols and data integrity.
• Lead testing and validation of system upgrades and integrations, and manages data exchanges with EducationPlanner BC, BCCAT and provincial reporting systems.

Regulatory Compliance, Reporting & Quality

• Ensures compliance with BC post-secondary regulations, Degree Quality Assessment Board requirements, EQA designation standards and IRCC Designated Learning Institution obligations.
• Works with the Quality and Risk department to prepare reports on key institutional data and supports institutional audits, quality reviews and regulatory inspections.

What we’re looking for

To be successful in this role you will need to have a proven track record in the following:

Skills & Experience

• Minimum 5 years' experience in a post-secondary registrar's, enrolment services or academic administration office, preferably in a degree-granting institution
• Experience with regulatory compliance, quality assurance, academic policy and institutional reporting (required)
• Knowledge of BC post-secondary regulatory requirements, including DQAB, EQA and IRCC Designated Learning Institution obligations
• Strong knowledge of the BC post-secondary regulatory and transfer environment, including BCCAT, with experience supporting articulation, transfer credit, institutional partnerships, and student pathways. Ensures institutional practices and agreements support effective student mobility and align with relevant provincial expectations
• Knowledge of and experience in international credential evaluation and the assessment of academic transfer credits
• Strong working knowledge of student information systems and CRM platforms (Salesforce desirable), including system administration, data governance and upgrade testing
• Knowledge of records management, privacy and relevant freedom of information legislation as it applies to student records
• Proven ability to maintain accurate records and produce accurate reports, with strong attention to detail
• Sound judgement and initiative in solving problems and recommending improvements to work processes

Qualifications

• Master's degree in Education, Business Adminsitration or a related field - desirable
• The ability to speak and write a second language related to source countries of our applicants - desirable

How will this process work?

The interview process for this position will consist of the following stages:

• Competency style interview with Hiring Team - 60 mins