Registered Pharmacy Technician

Rx Connect Specialty Pharmacy; Southwestern Ontario; Hybrid; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Paid vacation, sick, and wellness days

Weekday daytime schedule

Free on-site parking

Training and learning opportunities

Team collaboration and support

Job summary

Rx Connect Specialty Pharmacy is seeking a Registered Pharmacy Technician to support remote dispensing at a Remote Dispensing Location while aiding reimbursement processes for biologic and specialty medications. You will work under a pharmacist, maintain patient profiles in the Kroll system, and help ensure compliant, efficient pharmacy operations.

This role requires Ontario registration, a Pharmacy Technician diploma, and a minimum of two years in pharmacy operations and reimbursement

Qualifications

• Registered Pharmacy Technician with Ontario College of Pharmacists in good standing.
• Diploma in Pharmacy Technician or related healthcare field.
• Minimum two years of pharmacy operations experience including dispensing support and documentation.
• Minimum two years of reimbursement navigation experience with public/private payers.
• Hands-on experience with Kroll Pharmacy Management System.
• Strong PHIPA knowledge and adherence to regs and SOPs.

Responsibilities

• Perform core Registered Pharmacy Technician duties at the Remote Dispensing Location per OCP standards.
• Support prescription processing, dispensing activities, labeling, and documentation under pharmacist supervision.
• Maintain accurate patient profiles and dispensing records in Kroll.
• Assist with inventory management, receiving, rotation, storage and documentation.
• Ensure PHIPA compliance and follow internal SOPs.
• Participate in quality assurance activities, audits, and corrective actions as required.
• Communicate with patients, prescribers, clinics, and healthcare professionals to support treatment.
• Liaise with public and private insurers to determine coverage options and resolve issues.

Skills

Communication

Organization

Time management

Multitasking

Teamwork

Attention to detail

Education

OCP registration

Pharmacy Technician Diploma

Tools

Kroll Pharmacy Management System

Microsoft Office

Job description

Founded in 2019, Rx Connect Specialty Pharmacy is a Canadian‑based specialty pharmacy with offices in Mississauga, Ontario, and Calgary, Alberta. Led by experienced healthcare professionals, we specialize in supporting patients who require biologic and specialty medications for chronic conditions such as rheumatoid arthritis, psoriatic arthritis, urticaria, ulcerative colitis, and other complex therapies.

We are committed to delivering patient‑centred care through innovative, compassionate, and cost‑effective solutions that improve access to therapy, promote adherence, and support optimal clinical outcomes and overall well‑being

Role Summary :

Reporting to the Manager, the Registered Pharmacy Technician is a hands‑on role responsible for providing pharmacy technician services at a Remote Dispensing Location (RDL) while actively supporting reimbursement processes for biologic and specialty medications.
The role combines regulated pharmacy duties with reimbursement coordination to support patient access, accurate dispensing, and compliant pharmacy operations.

PRIMARY DUTIES AND RESPONSIBILITIES:

Pharmacy Technician & RDL Operations

• Perform coreRegistered Pharmacy Technician dutiesat the assigned Remote Dispensing Location (RDL) in accordance with OCP standards and company policies.
• Support prescription processing, dispensing activities, order fulfillment, labelling, and documentation under the supervision of a pharmacist.
• Maintain accurate patient profiles, prescriptions, and dispensing records in theKroll Pharmacy Management System.
• Assist withinventory management, including receiving, rotation, storage, and documentation of medications.
• Ensure compliance withPHIPA, pharmacy regulations, and internal SOPs.
• Participate in quality assurance activities, audits, and corrective actions as required.

Reimbursement & Patient Support

• Communicate with patients, prescribers, clinics, and healthcare professionals to support patients throughout their treatment journey.
• Verify and investigate insurance coverage, including eligibility, co‑payments, deductibles, and prior authorizations.
• Liaise withpublic and private insurers to determine coverage options and resolve reimbursement issues.
• Support Patient Support Programs (PSPs) and biologic/specialty medication access.
• Provide patient education in accordance with approved protocols, as assigned.
• Stay current with changes in reimbursement policies and payer requirements and elevate issues as needed.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Registered Pharmacy Technician (RPhT) in good standing with the Ontario College of Pharmacists (OCP) is required.
• Diploma inPharmacy Technicianor a related healthcare field is required.
• Minimumtwo (2) years of experiencein pharmacy operations, including dispensing support, documentation, and inventory management.
• Minimumtwo (2) years of reimbursement navigation experienceinvolving public and/or private payers is preferred.
• Hands‑on experience with theKroll Pharmacy Management Systemis required.
• Knowledge of special authorization processes, patient support programs, and reimbursement for specialty/biologic medications is an asset.
• Strong understanding ofPHIPA, pharmacy regulations, and professional practice standards.
• Strong organizational, time‑management, and multitasking skills.
• Excellent verbal and written communication skills and ability to work collaboratively in a healthcare environment.
• Proficiency in Microsoft Office applications and comfort working in a paperless environment.
• High level of professional integrity, attention to detail, and commitment to patient‑centred care.

What We Offer:

• Competitive compensation package
• Paid vacation, sick, and wellness days
• Monday to Friday daytime schedule
• Free on-site parking
• Supportive and collaborative team environment
• Work‑life balance with consistent weekday hours
• Employee recognition and appreciation programs
• Training and ongoing learning opportunities
• Modern and comfortable work environment
• Employee assistance and wellness support programs
• Stable, growing organization with long‑term career opportunities

Number of positions:1

At Rx Connect, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

Rx Connect operates in accordance with the Accessibility for Ontarians with Disabilities Act and applicable Provincial Human Rights Codes.

If you require accommodation in the interview process, please let us know.

Thank you for your interest in a career with Rx Connect. We appreciate all applications; however, only candidates whose experience and qualifications closely match the job requirements will be contacted.