Pharmacy Assistant

MemberRx; Mississauga; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

MemberRx is seeking a pharmacy assistant in Mississauga, ON to support dispensing, prescription processing, and patient deliveries. The role emphasizes high-quality customer service and collaboration with pharmacists, technicians, and logistics staff.

Key tasks include dispensing support, data entry in Kroll, and resolving reimbursement issues with payors. The position requires a high school diploma and at least one year of pharmacy experience, with a focus on accurate, timely service.

Qualifications

• High School Diploma, GED, or equivalent.
• One or more years of experience working in a pharmacy setting.
• Experience with Kroll is an asset.

Responsibilities

• Assist with dispensing activities such as filling, labeling and billing of prescriptions.
• Data entry of prescriptions into pharmacy management software (Kroll).
• Resolve payment or drug coverage issues with payors and patient support programs.
• Coordinate reimbursement activities with patient support programs and third-party payors.
• Handle high-cost specialty medication storage and management.
• Arrange patient billing and shipping schedules.

Skills

Communication skills

Analytical thinking

Team collaboration

Time management

Attention to detail

Education

High School Diploma

Tools

Kroll pharmacy system

MS Excel

Outlook

Job description

Pharmacy Full Time Mississauga, ON $20 - $23 CAD per hour

Position Requirement:

High School Diploma, GED, or equivalent

Hours:

Monday - Friday, 9am - 5pm

Position Description

We are looking for a pharmacy assistant who can provide support for general dispensing activities. This will include a variety of different tasks that are commonly found in a traditional pharmacy such as prescription filling and processing, but also untraditional tasks such as solving complex reimbursement issues and coordinating a large volume of patient deliveries. The ideal candidate should also demonstrate a high level of service when interacting with external parties to represent the pharmacy in the best-in-class customer service. We hope that this speaks to you and would like to invite you to be a key part of our organization.

The Company

MemberRx is an innovative pharmacy focused on supporting the complex health needs of Ontario’s education community. The pharmacy occupies an 8,000 square feet facility located just south of Toronto Pearson International Airport. We look to provide an elevated pharmacy offering while having a meaningful and measurable impact on health outcomes for Ontario’s educators.

The pharmacy incorporates operational elements from other practice areas such as specialty, community, and long-term care. The initial focus will be on complex, specialty medications and soon to be expanding therapeutic management for diabetes and related cardiovascular conditions. From the clinical perspective, the goal is to elevate long-term health outcomes and to meaningfully impact quality of life by reviewing and optimizing medication therapy. The pharmacy also aims to provide timely medication delivery to minimize delays in treatment to enhance the member experience and promote positive health outcomes. You will be working alongside an expert team of pharmacists, pharmacy technicians, pharmacy assistants, and logistics staff to meet each of these objectives.

Success is measured by the member experience, there are no two ways about it. This is where we believe having the right team in place is paramount to achieving our goals. Beyond simply education and experience, we are also seeking those who have a passion for providing best‑in‑class customer service. We hope that this speaks to you and would like to invite you to be a key part of our organization.

Primary Accountabilities

• Assist with dispensing activities such as filling, labelling, and billing of prescriptions.
• Data entry of prescriptions into pharmacy management software (Kroll).
• Resolve payment or drug coverage issues with payors such as third‑party insurance, patient support programs, and patients.
• Communicating with patient support programs to coordinate reimbursement activities.
• Proper handling and storage of high‑cost specialty medications.
• Arrange patient billing and shipping schedules in accordance with patient need.
• Verifying packages and shipment information to ensure that deliveries are going to the correct destination at the right time.
• Assist with inventory management, including activities such as counting, sorting, and resolving discrepancies.
• Send drug orders to the wholesaler vendors to ensure adequate stock on hand.
• Receive products into the inventory as they are shipped from the wholesaler.
• Management of product returns to the wholesaler.
• Produce shipping vendor waybills via each vendor’s shipping software.
• Answer phone calls and triage inbound communications.
• Respond to emails from various stakeholders.
• Strong written and verbal communication skills.
• Strong analytical and critical thinking skills.
• Ability to work with a diverse set of professionals and flourish in a team environment.
• Ability to engage in the problem‑solving process to provide ideas and insight.
• Passion for high‑quality patient service.
• Ability to prioritize and manage time effectively.
• Strong attention to detail.
• Computer proficiency in working with Microsoft’s productivity suite (Outlook, Word, Excel).
• Proficiency with Kroll pharmacy management system is strongly preferred.
• Competency with technology and its integration with pharmacy practice.
• Ability to confidently resolve third‑party billing issues.
• Capable of lifting boxes or materials up to 50lbs.

Education & Experience

• One or more years of experience working in a pharmacy setting.
• Experience in specialty pharmacy or long‑term care pharmacy is preferred.
• Experience with Kroll is an asset.

Employee Benefits:

• Competitive benefits package including drug, dental, vision & paramedical benefits, AD&D, and long-term disability.

MemberRx is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.