Registered Manager

mcch; Southwestern Ontario; On-site; CAD 79,000 - 116,000; Full time

Job summary

Choice Support is seeking a Registered Manager to lead a mental health care team in Pitsea, Essex. You will oversee care delivery, ensure CQC compliance, and lead service improvements across the location.

You will manage budgets, staffing, and safeguarding, developing skills in Deputy Managers and team leaders while fostering a compassionate, person-centred culture. DBS checks are part of safer recruitment processes.

Qualifications

• Experience running a CQC-registered service and knowledge of CQC rules and key legislation (Care Act, Mental Capacity Act)
• Level 5 Diploma in Leadership and Management for Adult Care (or working towards it)
• Strong communication and leadership skills; experience supporting others to lead
• Experience managing budgets, staffing and service performance

Responsibilities

• Lead care teams for residents and ensure CQC compliance across locations
• Collaborate with Deputy Registered Manager and Team Managers to improve care quality
• Prepare for inspections and drive improvements
• Ensure safe health support, medication, and finances; uphold safeguarding
• Monitor recruitment, inductions, and staffing to ensure safe services
• Manage rotas, budgets, and funding to stay within approved costs
• Be the main point of contact for internal and external visits or assessments
• Maintain accurate, person-centered records and timely escalation of issues
• Act as safeguarding lead and promote duty of care

Skills

Leadership

Communication

Budgeting

Staffing

Safeguarding

Care Act knowledge

Mental Capacity Act

Education

Level 5 Diploma in Leadership and Management for Adult Care (or working towards it)

Tools

Nourish

Zellis MyView

Sona

Job description

About The Role

We are looking for a supportive and motivated Registered Manager to join one of our mental health team’s in Essex. This role is all about making a real difference to people’s lives.

As a Registered Manager, You Will

• Lead care teams for 7 people with mental health challenges in one of our registered locations. Your job is to make sure everyone gets the support they need to live a good life, and that the location meets all the rules set by the Care Quality Commission (CQC), the organisations funding people’s support, and Choice Support’s policies and procedures.
• Work with Deputy Registered Managers, Team Managers and staff teams to ensure that the care provided is the best possible and always improving to support the life that they choose.
• Make sure services you are responsible for meet all CQC standards and requirements, ensuring everything safe and compliant. Taking the lead when preparing for inspections, and ensure where improvements are needed, action is taken.
• Make sure support is up to date and helps them live the life they choose. Encourage independence, support people to stay connected with their family, and help them work towards their goals. You will also ensure support with health, medication and finances is safe, while building strong, trusting relationships with families and professionals. Ensuring that all decisions are made in line with the Mental Capacity Act.
• With the support of the Deputy Registered Manager and Team Manager, help build a supportive team culture where everyone feels valued.
• Support the Deputy Team Manager to develop the skills and confidence needed to step into your role during your absence, by providing training and regular feedback.
• Monitor recruitment, inductions and staffing to ensure services are safe.
• Ensure the services remain safe and financially sustainable by ensuring rotas reflect support funding, with support driven by assessed needs. Monitor budgets and liaise with the finance team to ensure the correct income is received and staff and non-staff costs are within the agreed budget.
• Be the point of contact for internal and external contacts, providing information and hosting visits or assessments when requested so others can carry out their roles.
• Ensure records are accurate, person-centred, and that any events are recorded, investigated, escalated where needed, triaged, and resolved in a timely way.
• Be a safeguarding lead and make sure everyone is safe.

Hours

Full time working 39 hours per week

Location

The service is located in Pitsea, Essex.

About You

Do you have

• Experience running a CQC-registered service, with good knowledge of CQC rules and standards as well as good understanding of key legislation, such as the Care Act, Mental Capacity Act, and safeguarding.
• Either have a Level 5 Diploma in Leadership and Management for Adult Care (or working towards it).
• Great communication skills as well strong leadership skills and experience in supporting others to lead well.
• Experience managing budgets, staffing and team or service performance

Are You

• Able to use systems like Word, Excel, Outlook, Teams and care management systems (Nourish, Zellis MyView and Sona).
• Organised, able to keep accurate records, and understand the importance of good documentation and confidentiality.
• Someone who is kind, positive, and genuinely cares about people.
• A good listener, good communicator, and someone who can stay flexible.
• Ready to take the next step in your career, lead a team and help shape a new role, while making a real difference to people’s lives, we would love to hear from you.

Interviews are due to be held on 14th September 2026.

To keep the people we support safe, we follow safer recruitment steps. This includes DBS checks, reference checks and reviewing your work history.

We are committed to promoting diversity and inclusion and taking action to address inequality. We particularly welcome applications from anyone who is from a Black, Asian or minority ethnic background, anyone who considers themselves to have a disability and members of the LGBTQ+ community.

Choice Support is Disability Confident which is a scheme run by the Department of Work and Pensions. As part of our commitment, we operate a Guaranteed Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be guaranteed an interview - if you believe you meet this criterion, please contact a member of the People & Performance team to discuss this with them.