Regional Support Services Manager

Shannex Incorporated; City of Miramichi; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health, vision, and dental benefits

RRSP program (5% employer matching)

Access to virtual healthcare 24/7

Continuing education and training opportunities

Job summary

A family‑owned healthcare organization in Miramichi, New Brunswick, is seeking a Regional Support Services Manager. This role involves supervising support services and overseeing quality standards. The ideal candidate has a business-related post-secondary education and supervisory experience, particularly in complex and unionized environments. Join the team to ensure high-quality healthcare services and contribute positively to the community.

Qualifications

• Minimum of two (2) to three (3) years experience in a supervisory or management role.
• Experienced in managing complex situations in unionized environments.
• Knowledge of best practices pertaining to facility inspections.

Responsibilities

• Supervise and evaluate the support services team.
• Oversee housekeeping, laundry, and product inventory processes.
• Administer the operating budget for support services.

Skills

Compassion

Leadership

Customer service

Team-oriented

Education

Post-secondary education in a business-related field

Tools

Computer software related to environmental services

Job description

3 days ago Be among the first 25 applicants

Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Permanent Full-Time Regional Support Services Manager to join our Losier Hall & Bridgeview Hall team based in Miramichi, New Brunswick.

Meaningful Benefits

• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Supervise and evaluate the support services team, which includes work assignments, training, disciplinary procedures, and performance evaluation;
• Oversee housekeeping, laundry, and product inventory processes;
• Provide leadership and oversee provision of quality laundry and housekeeping services;
• Collaborate with facility managers to develop and implement strategies for housekeeping and laundry services to accomplish desired quality performance standards;
• Maintain current knowledge of changes in provincial, federal, OHS and other safety codes and regulations as applicable;
• Administer the operating budget for support services, verify and approve invoices for payment; monitor inventory costs and control systems;
• Provide written reports to the Regional Manager on departmental and facility risk management on a quarterly and annual basis;
• Schedule and coordinate work projects as it relates to facility laundry and housekeeping services; inspect work in progress and upon completion for compliance with applicable regulations;
• Promote a safety culture (or act as a safety role model) by taking every reasonable precaution in the circumstances to ensure the health and safety of employees and all others in the workplace, including but not limited to, providing supervision, training, information, and equipment needed for employees to do their job safely.

About You

• Post‑secondary education in a business‑related field (required);
• Minimum of two (2) to three (3) years experience working in a supervisory or management role;
• Experienced people leader who manages complex situations in unionized environments and is familiar with facility inspections and environmental/housekeeping services;
• Proficiency with computer software and programs related to this field;
• Demonstrated understanding of environmental services, materials and building systems;
• Knowledge of best practices pertaining to environmental facility inspections;
• Demonstrated leadership skills, team oriented and collaborative in approach;
• Excellent customer service skills and effective communicator with internal and external stakeholders;
• Previous experience working in nursing homes or health care environments are considered assets;
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

About Us

Shannex is a family‑owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex‑owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health services, in partnership with Nova Scotia Health.

All applications are kept in strict confidentiality. Only those selected for an interview will be contacted.

Equity, Diversity, Inclusion & Belonging

Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. If you’re ready to join the Shannex team of Great People, apply today!