Regional Service Manager, Western Canada

Levitt-Safety; Edmonton; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

RRSP Matching & Profit sharing

Professional development

Collaborative team environment

Impact on workplace safety across CAN

Job summary

Levitt-Safety is seeking an experienced Regional Service Manager to lead service operations across Western Canada, including Alberta (excluding Fort McMurray), British Columbia, Saskatchewan and Manitoba. This role reports to the VP, Services and leads regional managers and supervisors to deliver strong service results.

The ideal candidate will be hands-on, commercially minded, and capable of developing people, improving performance and building a high‑performing service organization nationwide.

Qualifications

• 10+ years of progressive leadership experience in service operations, technical services or a related industry.
• Experience leading multi-site or geographically dispersed operations, ideally through managers and supervisors.
• Strong business and financial acumen, including budgeting, labour planning, productivity and margin management.
• A proven ability to develop leaders, build accountable teams and drive consistent operational results.
• Strong customer relationship, communication, problem-solving and decision‑making skills.
• Experience working with service management systems, ERP/CRM platforms and operational reporting.
• Post‑secondary education in business, operations or a technical discipline, or an equivalent combination of education and experience.

Responsibilities

• Provide strategic leadership and oversight of service operations across multiple branches, ensuring consistent service delivery, operational standards and accountability.
• Take ownership of regional financial and operational performance, including revenue, gross margin, labour utilization, productivity, backlog and operating expenses.
• Develop and execute regional business plans, budgets and growth strategies, identifying opportunities to improve profitability, efficiency and market share.
• Lead, coach and mentor regional service managers and supervisors, establishing clear performance expectations, developing leadership capability and building a culture of accountability.
• Oversee workforce planning, scheduling, technical capabilities and resource allocation across locations to meet customer commitments and changing business demands.
• Build and maintain key customer relationships, support major account strategies, resolve escalated service issues and identify opportunities to grow service agreements and existing accounts.
• Partner with Sales, Business Development and technical teams on customer strategies, major opportunities, service proposals and contract renewals.
• Champion health and safety, quality assurance and compliance with applicable legislation, company standards and customer requirements.
• Use business metrics, operational reporting and service systems to identify performance gaps, improve processes and strengthen service delivery.
• Collaborate with the VP, Services and other regional leaders on national initiatives, operating standards and strategic priorities, sharing best practices and supporting consistent performance across the business.

Skills

Leadership

Regional leadership

Financial acumen

People development

Customer relationship

ERP/CRM experience

Travel willingness

Education

Post-secondary education in business/operations or technical discipline

Tools

ERP/CRM platforms

Job description

Location: Edmonton, AB (Preferred) | Regional Travel Required

Levitt-Safety is looking for an experienced Regional Service Manager to lead service operations across Western Canada, including Alberta (excluding Fort McMurray), British Columbia, Saskatchewan and Manitoba.

Reporting to the VP, Services, you will provide strategic and operational leadership across multiple locations, working through local service managers and supervisors to deliver strong business results, exceptional customer service and a safe, engaged workplace.

This is an opportunity for a hands‑on, commercially minded leader who knows how to develop people, improve operational performance and build a consistent, high‑performing service organization.

What you'll do

• Provide strategic leadership and oversight of service operations across multiple branches, ensuring consistent service delivery, operational standards and accountability.


• Take ownership of regional financial and operational performance, including revenue, gross margin, labour utilization, productivity, backlog and operating expenses.


• Develop and execute regional business plans, budgets and growth strategies, identifying opportunities to improve profitability, efficiency and market share.


• Lead, coach and mentor regional service managers and supervisors, establishing clear performance expectations, developing leadership capability and building a culture of accountability.


• Oversee workforce planning, scheduling, technical capabilities and resource allocation across locations to meet customer commitments and changing business demands.


• Build and maintain key customer relationships, support major account strategies, resolve escalated service issues and identify opportunities to grow service agreements and existing accounts.


• Partner with Sales, Business Development and technical teams on customer strategies, major opportunities, service proposals and contract renewals.


• Champion health and safety, quality assurance and compliance with applicable legislation, company standards and customer requirements.


• Use business metrics, operational reporting and service systems to identify performance gaps, improve processes and strengthen service delivery.


• Collaborate with the VP, Services and other regional leaders on national initiatives, operating standards and strategic priorities, sharing best practices and supporting consistent performance across the business.

What we're looking for

• 10+ years of progressive leadership experience in service operations, technical services or a related industry.


• Demonstrated experience leading multi-site or geographically dispersed operations, ideally through managers and supervisors.


• Strong business and financial acumen, including budgeting, labour planning, productivity and margin management.


• A proven ability to develop leaders, build accountable teams and drive consistent operational results.


• Strong customer relationship, communication, problem-solving and decision‑making skills.


• Experience working with service management systems, ERP/CRM platforms and operational reporting.


• Post‑secondary education in business, operations or a technical discipline, or an equivalent combination of education and experience.


• Valid driver's licence and willingness to travel regularly throughout Western Canada.

Why join Levitt-Safety?

For over 90 years, Levitt-Safety has helped organizations protect their people, property and workplaces. We believe in doing the right thing, supporting one another and making safety everyone's responsibility.

Join a team where your leadership will have a direct impact on our people, our customers and the communities we serve.

When you join our team, you'll enjoy:

• Competitive compensation and comprehensive benefits.


• RRSP Matching & Profit sharing.


• Opportunities for professional development, training and career growth.


• A supportive, collaborative team environment.


• The opportunity to make a meaningful difference in workplace safety across Canada.

At Levitt-Safety, we believe in doing the right thing, supporting one another, and choosing the safe way, always.