Regional Operations Manager - Eastern Ontario

Paladin Security; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick days

Paid holidays

Educational assistance

Job summary

Paladin Security seeks a Regional Operations Manager for Eastern Ontario, overseeing Ottawa and Kingston portfolios. The role involves leading operations, building client relationships, and driving performance while ensuring safety and compliance.

The candidate will travel regularly to branches, supervise managers, and report to the Director of Operations. We value bilingual English/French capability, a strong background in security leadership, and a track record of delivering exceptional

Qualifications

• Experience in security/consulting leadership roles is preferred.
• Strong strategic thinking and client relationship skills.
• Ability to manage multiple sites, budgets, and KPIs.

Responsibilities

• Oversee operational delivery for Ottawa and Kingston portfolios.
• Lead contract reviews and client meetings to ensure service excellence.
• Maintain strong client, employee, and community stakeholder relationships.
• Develop and implement short- and long-term operational strategies.
• Guide Site Supervisors and Client Service Managers with coaching and mentorship.
• Ensure adherence to contracts, policies, and safety standards.
• Monitor performance and deliver monthly KPI reports and client deliverables.
• Support scheduling and overtime mitigation to improve efficiency.

Skills

Bilingual English/French

Education

College/University Education

Job description

Regional Operations Manager - Eastern Ontario

Internal Closing Date: October 23rd, 2026

External Closing Date: November 20th, 2026

Shift :Monday toFriday9:00AM – 5:30PM

Paladin Security: Making the World a Safer and Friendlier Place!

Do you have exceptional customer service skills and a passion for leading people? Are you a strategic thinker who can manage complex operations, build strong client relationships, and inspire high-performing teams? If so, Paladin Security is looking for an experienced Regional Operations Manager to join our leadership team.

Position Overview

Reporting to the Director of Operations, the Regional Operations Manager will be responsible for the overall operational delivery, client service excellence, and portfolio performance throughout the Ottawa and Kingston region. This leadership role is critical in ensuring contracted services are delivered to the highest standards while maintaining strong relationships with clients, employees, and community stakeholders.

The successful candidate will be based within the territory and will travel regularly throughout Ottawa & Kingston branches to support operations, engage with clients, and provide leadership to management and frontline teams.

Key Responsibilities

• Foster and maintain strong partnerships with clients, stakeholders, and community organizations.
• Serve as the primary operational liaison between client groups and Paladin Security.
• Lead regular contract review and operational meetings with clients.
• Ensure services are delivered in accordance with contractual obligations and exceed client expectations.
• Identify opportunities for continuous improvement and enhanced service delivery.
• Develop and implement short- and long-term operational strategies across the Ottawa and Kingston portfolios.
• Maintain a strong field presence through regular site visits, audits, and operational reviews.
• Provide leadership, direction, coaching, and mentorship to Site Supervisors, Client Service Managers, and other operational leaders.
• Build and maintain strong team engagement and employee relations.
• Monitor and evaluate performance across all assigned portfolios.
• Ensure monthly KPI reporting and client deliverables are completed accurately and on time.
• Manage portfolio performance to achieve revenue, margin, and budget objectives.
• Support scheduling and overtime mitigation strategies to improve operational efficiency.
• Ensure all services align with Paladin Security’s Code of Ethics, policies, and client requirements.
• Assist in developing, implementing, and reviewing operational policies, procedures, and best practices.
• Support emergency response planning, testing, and continuous improvement initiatives.
• Ensure compliance with provincial regulations, licensing requirements, occupational health and safety standards, and client-specific expectations.

Qualifications:

• Bilingualism (English/French) is considered a strong asset. Candidates who can communicate effectively in both languages will be given preference.
• Minimum 3 years of security industry experience in a supervisory, management, or operational leadership capacity.
• Proven success managing multiple sites, clients, and large employee groups.
• Postsecondary education in Security Management, Criminology, Business Administration, or a related field is considered an asset.
• Willing to obtain Ontario Security Guard License

Why Join Paladin Security?

• Industry-leading culture focused on people and service excellence.
• Opportunities for growth and internal promotion.
• Collaborative and supportive leadership environment.
• Professional development and certification support.

Education Requirements (All)

College/University Education

Certification Requirements (All)

Valid G Licence

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Educational Assistance

This job reports to the Director of Operations

This is a Full-Time positionMonday to Friday.

Relocation is not provided and travel is required frequently