Regional Operations Manager

Jooble; Vancouver; On-site; CAD 70,000 - 75,000; Full time

Job summary

A leading company is seeking a Regional Operations Manager in Vancouver, British Columbia. This role focuses on ensuring customer satisfaction and quality service delivery, while managing operations and staff. Ideal candidates will have significant management experience, excellent communication skills, and a strong ability to oversee service compliance. Join to lead operations and support a dedicated team.

Qualifications

• 3+ years of Management experience in a Service-related field.
• Valid driver's license and own vehicle required.
• Fluency in both written and oral English is a must.

Responsibilities

• Conduct site visits to ensure service delivery standards.
• Respond efficiently to client concerns and requests.
• Plan and manage day-to-day operations.

Skills

Communication

Interpersonal Skills

Time Management

Attention to Detail

Education

3+ years of Management experience in operations

Tools

Microsoft Office

Job description

Regional Operations Manager

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Under the general supervision of the Regional Director of Operations the Area Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery.

About the Role: Functioning as a core member of the Operations team the Regional Manager must be able to:

• Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
• Respond quickly and efficiently to all clients concerns and requests
• Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests
• Plan, organize and manage day to day operations
• Manage/track inventory and equipment
• Coordinate and execute event requests made by facility’s managers
• Be responsible for sourcing, training, and orienting of new employees
• Always demonstrate the values of the company and lead by example
• Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols
• Review daily site evaluations/audits to ensure safety, security and service standards are being met
• Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
• Prepare and maintain service schedules according to client needs
• Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
• Co-ordinate activities with other departments
• Communicate with operations Managers from various facilities
• Monitor employee performance and apply progressive discipline as needed
• Operate within the labour cost budget on a site-by-site basis
• Implement approved operational policies and procedures
• Generate new account leads, respond to sales enquiries
• Protect company and client assets from misuse and damage
• Address and report any safety or security issues to the director of Operations
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned
  
  

Qualifications: 3+ years of Management experience in operations of a Service-related field

Required Skills

• Valid driver's license and own vehicle
• Excellent communication and strong interpersonal skills
• Fluency in both written and oral English a must, Bilingual skills preferred
• Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
• Strong computer skills and excellent knowledge of Microsoft Office Software
• Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Familiarity with cleaning/battery operated equipment
• Ability to work independently and as part of a team
• Effective attention to detail and a high degree of accuracy
• Must be able to handle confidential information in an ethical and professional manner
  
  

Pay range and compensation package: $70,000-$75,000/year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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