Operations manager

Labour1; Burnaby; On-site; CAD 70,000 - 100,000; Full time

Job summary

A home repair and renovation company seeks an Operations Manager to oversee employee management, safety, budgeting, and operational efficiency. The ideal candidate will have a Bachelor's degree in construction and at least 2 years of related experience, ensuring streamlined operations in a dynamic work environment.

Qualifications

• At least 2 years in repair and renovation preferred.
• Strong numerical literacy required.

Responsibilities

• Recruit, select, train, assign, and discipline employees.
• Estimate materials and labor; prepare proposals.
• Maintain a safe and healthy work environment.

Skills

Effective communication

Negotiation

Analytical skills

Proficiency in English

Education

Bachelor's Degree or relevant technical certification in construction

Job description

Join to apply for the Operations Manager role at Vancouver Handyman Services.

We are a home repair and renovation company established in 1991, providing professional craftsmanship and exemplary customer service across North America. Each location is locally owned and operated, supported by a reputable franchisor.

Job Description

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
• Communicate job expectations; plan, monitor, appraise, and review employee and contractor contributions.
• Estimate materials and labor; prepare proposals; utilize pricing techniques.
• Analyze sales data, profits on Excel, and prepare monthly reports.
• Understand tax calculations, WCB, and employee remittance collection.
• Forecast requirements; prepare annual budgets; schedule expenditures; analyze variances; initiate corrective actions.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; ensure contractor compliance.
• Update job knowledge through educational opportunities, reading, networking, and professional organizations.
• Manage staff/contractor levels, wages, hours, and contracts relative to revenues.
• Oversee department managers and supervisors; review and approve operations employees and contractors.
• Ensure a safe, injury-free workplace.
• Manage relationships with key vendors and contractors.
• Review and approve operational invoices for payment.
• Serve as primary contact for customer issues related to equipment, service, or accidents on-site.
• Address customer issues with the team/contractors and improve customer experience.
• Report daily to the owner on important issues.

Communication

• Effective communication skills for diverse clients, craftsmen, and contractors.
• Ability to conduct interviews, negotiate, and liaise effectively.
• Fluent to advanced English proficiency required.

Education

• Bachelor's Degree or relevant technical certification in construction or building maintenance preferred.
• Strong numerical literacy required.

Schedule

• 8-hour shifts, Monday to Friday.

Experience

• At least 2 years in repair and renovation preferred.

Additional Information

• Work is not remote.
• COVID-19 precautions are in place, including remote interviews, vaccination requirements, and masks during site visits.