Community Services Operations Manager

Muslim Food Bank and Community Services; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading community service organization is seeking an Operations Manager for its ASPIRE Community Services. The ideal candidate will have extensive experience in management and a deep knowledge of mental health issues, along with strong leadership and decision-making skills. This role requires overseeing staff, developing programs, and managing community relations to enhance service delivery. The Operations Manager will play a vital role in ensuring effective program management while promoting cultural sensitivity within the services offered to the community.

Qualifications

• At least 3 years of management and leadership experience.
• Experience in program management and service delivery.
• Working knowledge of case management.

Responsibilities

• Overall management of ASPIRE and MENTAL HEALTH programs.
• Recruitment, orientation, and onboarding of new staff.
• Monitoring and evaluating staff performance and providing feedback.

Skills

Decision-making

Cultural sensitivity

Leadership

Program management

Communication

Education

Post-secondary degree in Management or related field

Tools

Microsoft Office (Excel, Word)

Job description

JOB CATEGORY : 12-month Contract with aim to become Full time

REPORTS TO : Director – ASPIRE Community Services

ORGANIZATIONAL PROFILE : Muslim Food Bank and Community Services (MFBCS) is a non-profit registered charity. The mission of its ASPIRE Program is to empower its clients through case management, mental health support and seniors programming.

JOB DESCRIPTION :

The ASPIRE Community Services Operations Manager is responsible for the overall management of all ASPIRE and MENTAL HEALTH programs. This includes developing, implementing new initiatives.

Community Caseworker & Mental Health Programs

• Managing the Community Caseworker & Mental Health programs, including overseeing all related staff (social workers, mental health professionals, caseworkers and administration staff), nationally
• Implementing and managing Key Performance Indicators (KPI’s) for all operational areas
• Outreach and managing relationships with community partners.
• Recruitment and orientation, and onboarding of new staff.

Operations Management

• Monitor and evaluate the performance, skills and abilities of staff and provide appropriate written and verbal feedback, coaching and recommendations for improvement when appropriate
• Ensure the execution of all caseworker training other ASPIRE workshops. This includes scheduling, admin and facilitation.
• Ensure the promotion, recruitment, interview and selection of a diverse pool of volunteers for training programs.
• Other management duties as required.

COMPETENCIES & SKILLS REQUIRED :

The ideal candidate will have :

• Post-secondary education (degree) in Management or a related field like Social Sciences, Social Work, Counselling or Administration.
• At least 3 years of management and leadership experience
• A broad understanding of management issues relating to mental health
• Experience in or working knowledge of case management.
• Demonstrate good decision-making.
• Has a deep knowledge of muslim religious culture, while respecting the various differences of nationalistic cultural practice & languages.
• Experience in program management and service delivery.
• Strong understanding and appreciation of cultural sensitivity in the context of social services delivery.
• Working knowledge of Microsoft suite (Excel and Word)
• Experience in Not-for-Profit is an advantage.

A combination of training, education and experience may be considered .

ADDITIONAL REQUIREMENT :

• This is an in-person position based in Surrey