Operations Manager - Western Canada

United Services Group; Surrey; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading facility maintenance company in Canada seeks a Partner Relations Manager to serve as a liaison with subcontractors. The role involves recruitment, compliance management, and supporting regional teams to enhance partner performance and customer satisfaction. Applicants should have a degree in business administration and at least five years of operational experience. The position offers competitive benefits and requires frequent travel within the designated territory.

Benefits

Health, dental, and vision coverage

Pension plan after 1 year

Qualifications

• Post-secondary education required.
• Minimum of 5 years operational experience.
• Ability to handle stress and work independently.

Responsibilities

• Manage Partner Recruitment process and ensure legal compliance.
• Support Regional teams in performance management.
• Lead Partner Change Over process effectively.

Skills

Business acumen

Communication Skills

Problem-solving skills

Time management

Advanced Technology competency

Expertise in floor-care and cleaning procedures

Education

Post-secondary degree in business administration or related field

Job description

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

The role's focus is to be a key liaison between United and the Partners (Subcontractors) within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within other team member's to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO’s), Issues Escalation and Compliance.

• Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
• Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
• Ensure legal compliances of Partners by implementing United Hiring Packages.
• Provide key support to the Regional teams in managing the performance management process with the Partners.
• Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
• Managing Partner Issues Escalation process in collaboration with RPM.
• Attending legal “Discoveries” on behalf of United Services Group, if required
• Calibration Walks with Account Management teams and Partners.
• Implementing guidelines, processes, and procedures for Partner Relations Department
• Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners.
• Ensure data integrity pertaining to Partners within Salesforce.

Job Requirements and Expectation

• Available to address customer and Partner needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Business acumen
• Communication Skills: Active listening, verbal, and written communication skills
• Needs assessment and information gathering.
• Advanced Technology competency
• Expertise in floor-care and cleaning procedures is an asset.
• Process and compliancy driven.
• Superior time management and problem-solving skills.
• Ability to work independently.

Education/Experience

• Post-secondary degree in business administration or related field.
• Minimum of 5 years’ operational experience.