Regional Operations Manager

Government of Alberta; Calgary; On-site; CAD 87,000 - 118,000; Full time

Job summary

The Government of Alberta is seeking a skilled Regional Operations Manager for the Alberta Chief Firearms Office. This role will lead a team dedicated to ensuring firearms regulatory compliance and will require advanced leadership skills. The successful candidate will enhance public safety and manage complex operational issues involving firearms licensing.

Qualifications

• Minimum four years related experience.
• Knowledge of the Firearms Act and associated regulations.
• Experience in law enforcement management.

Responsibilities

• Manage regulatory compliance and daily operations of firearms oversight.
• Conduct investigations related to firearms licensing.
• Liaise with law enforcement agencies and other stakeholders.

Skills

Judgment

Leadership

Interpersonal skills

Analytical skills

Education

University degree in Criminal Justice, Law Enforcement, or Public Policy

Tools

Firearms Act

Canadian Firearms Program

Criminal Code

Job description

Join to apply for the Regional Operations Manager role at Government of Alberta

Join to apply for the Regional Operations Manager role at Government of Alberta

Job Information

Job Title: Regional Operations Manager

Job Requisition ID: 67339

Ministry: Justice

Location: Edmonton/Calgary

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: 2 Permanent positions

Scope: Open Competition

Closing Date: June 25, 2025

Classification: Manager Zone 2

Salary: $3,339.00 to $4,493.32 bi-weekly ($87,147 - $117,275 per year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

The Alberta Chief Firearms Office is responsible for administering the federal Canadian Firearms Program to oversee firearms licenses and registration, maintain provincial firearms safety training standards, assist and collaborate with law enforcement agencies to help enhance public safety, inform Albertans about firearms safety and advocate for law-abiding firearms owners.

Firearms in Canada are regulated by the Firearms Act and Part III of the Criminal Code. The Government of Alberta administers the Canadian Firearms Program in the province, while the federal government is responsible for creating firearms legislation and regulations in Canada. The Alberta Firearms Act clarifies the role of the Alberta Chief Firearms Office.

To learn more about the Alberta Chief Firearms Office, please visit: https://www.alberta.ca/albertas-chief-firearms-office .

Role Responsibilities

Are you a strategic leader with a passion for public safety and operational excellence? Join the Alberta Chief Firearms Office as Manager - Operations and play a vital role in overseeing regulatory compliance, supporting law enforcement, and ensuring responsible firearms governance across the province. This is your opportunity to make a meaningful impact in a high-responsibility role.

Reporting to the Director of Operations and Licensing, you will be responsible for managing a team of Senior Firearms Officers, Firearms Officers, and Firearms Agents who provide operational services for the provincial delivery and management of the federal Firearms Act. The services provided in this role enhance public safety through the responsible administration and management of firearm licensing and serve a variety of stakeholders.

You will be responsible for overseeing day-to-day operations and reviewing all Firearms Officer decisions regarding the eligibility of license holders or applications to hold firearms licenses. You will also review all proposed corrective actions, public safety concerns and prioritize and assign investigations.

Leadership And Accountability

Additional key responsibilities include but not limited to:

• Working in accordance with the Firearms Act and regulations, other related federal and provincial legislation and the Canadian Firearms Program.
• Exercising and promoting good judgment within the framework of protocols established by the DCFO, the Firearms Act and the Canadian Firearms Program.
  
  

Service Delivery Excellence

• Managing the conduct of firearms related investigations, liaising with internal and external stakeholders such as Law Enforcement Agencies, Court Personnel and Medical Practitioners.
• Reviewing legal documents, including official Notices of refusal/revocations, court briefs and summaries of complex investigations that initiate preventative Prohibition Orders for reference hearings, and providing support to Crown Counsel and/or explanation of actions and decisions to the client (e.g. license holders).
  
  

Role Responsibilities (Continued)

Operational Planning and Program Implementation:

• Establishing tracking, reporting and evaluation systems for the operational cycle as required by the Canadian Firearms Program and the ACFO.
• Providing advice to senior leadership on trends, issues and methodologies surrounding potential incidents, risks, breaches and threats to public safety from firearms. This includes advising on issues related to criminal activities, mental health or questionable affiliations or proclivities of firearms applicants and licenced clients, businesses and others under the Firearms Act.
  
  

Stakeholder And Public Engagement

• Overseeing Firearms Officers' and Firearm Agents' consultations and communication with firearms industry representatives (e.g. importers, exporters, manufacturers, wholesalers and retailers), organizations (club and range operators) individual firearm clients, law enforcement agencies, court officers and other government employees.
• Providing interpretation and advice concerning the administration of the Firearms Act and its regulations and Part III of the Criminal Code and its associated regulations to the general public and internal and external stakeholders.
  
  

Human Resource Management

• Supporting recruitment processes within the unit including reviewing staffing needs, analyzing FTE, budget realities and completing staffing requests.
• Ensuring performance management processes such as the Performance Excellence Agreements are in place and encouraging staff participation in career path processes that benefit the individual and organization.
  
  

Ideal Candidate would have knowledge, ability and skills as below:

• The Firearms Act and regulations, Canadian Firearms Program and Part III of the Criminal Code and its associated regulations.
• Interrelationship between the province and the federal government as it relates to the administration of the Firearms Act.
• Government and departmental processes for approvals, planning, financial management and human resource management.
• Rules of disclosure for materials in an investigation, the investigative process, including liaison with local Crown Counsel; disclosure planning and completing court briefs; and techniques for preparing and organizing evidence and support documentation required to present testimony in court.
• Obtain and maintain an Enhanced Reliability Security Clearance conducted by the RCMP.
• Understand and articulate complex issues concerning the administration of the Firearms Act in Alberta.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This Link Will Assist You With Understanding Competencies

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

• Systems Thinking: Takes a long-term view towards an organizations objective and how to achieve them.
• Drive for Results: Takes and delegates responsibility for outcomes.
• Agility: Identifies and manages required change and the associated risks.
• Develop Self and Others: Plans according to career goals and regular development.
  
  

Qualifications

• A university degree in a related field (Criminal Justice, Law Enforcement, Public Policy, etc.).
• Four years of related experience (Senior Policy Analyst, Compliance Investigator, Policy Manager, etc.).
  
  

Equivalencies may be considered on a one for one basis.

Assets

• Working knowledge of the Firearms Act , Canadian Firearms Program, and Part III of the Criminal Code.
• Working experience supervising and reviewing subordinates work requiring you to make recommendations.
• Working experience conducting public safety investigations.
• Previous Experience in leadership or Managermenet roles in a law enforcement environment.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

• Working hours are Monday to Friday, 36.25 hours per week.
• One full-time permanent position located at First & Jasper, 10065 Jasper Ave NW, Edmonton, Alberta T5J 1W9.
• One full-time permanent position located at Harry Hays Building, 220 4 Ave SE, Calgary, AB T2G 4X3.
  
  

The successful candidates must hold a valid Class 5 Alberta driver’s license. Travel throughout Alberta is a requirement of this position.

As a condition of employment, the successful candidate must hold a Restricted Possession and Acquisition Licence(R-PAL) or obtain an R-PAL as a condition of employment. Handling firearms is a requirement of this position. Information about obtaining an R-PAL is available here: https://www.alberta.ca/get-a-firearms-licence .

The successful candidate will be required to complete Alberta Peace Officer Investigator training and be eligible to obtain a Peace Officer Appointment. They will also be required to obtain and maintain Peace Officer status (Alberta Peace Officer Level 2).

Final candidates will be required to obtain and maintain an Enhanced Reliability Security Clearance conducted by the RCMP.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions For Your Resume

For Employment Experience:

• Please indicate duration of employment (month, year)
• Please specify employment status (i.e. casual, part-time or full-time)
• Ex: Youth Worker, Jan 2006 - June 2009, Part-time (three, 8-hour shifts/week)
  
  

For Any Post-Secondary Education

• Please specify your major and length of program.
• Please specify the year you graduated.
• Ex: Bachelor of Social Work, 4-year Degree (Graduated 2017)
  
  

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs
  
  

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles , for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( https://canalliance.org/en/default.html ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Tetyana Adamyk at [e-mail] .

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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