Regional Operations Manager - Alberta South

Medicentres Canada Inc; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Regional Operations Manager to oversee operations in Alberta South. This role involves hands-on management of clinic teams, driving quality care and customer service, and achieving financial goals. The ideal candidate will have a proven track record in multi-unit management, exceptional leadership skills, and the ability to foster a customer-centric culture. You will collaborate with various stakeholders, support business development initiatives, and be a key member of the leadership team. If you are passionate about making a positive impact in healthcare and thrive in a dynamic environment, this opportunity is for you!

Qualifications

• 3-5 years of progressive management experience in a multi-unit environment.
• Strong focus on customer service and mentorship.
• Ability to manage and motivate teams effectively.

Responsibilities

• Drive success of the Medicentres business in the region.
• Manage clinic performance goals and operational targets.
• Lead recruitment and development of clinic managers.

Skills

Management Experience

Customer Service

Leadership Skills

Communication Skills

Problem-Solving

Budget Management

Adaptability

Team Collaboration

Bilingual (English and French)

Tools

Excel

Job description

Regional Operations Manager - Alberta South

Regional Operations Manager - Alberta South

Job Location: Calgary AB

Job Type: Full Time

Schedule: Monday to Friday Daytime, occasional evenings and weekends as needed.

COMPANY INFORMATION:

JOB PURPOSE:

Reporting to the Senior Manager – Operations (Alberta and Central Operations), the Regional Operations Manager, Edmonton South (ROM) is responsible for driving the success of the Medicentres business within their region. This includes hands-on management and coaching of the clinic teams in order to meet quality care, customer service, financial, and operational goals, as well as communicating and implementing the organization’s strategic objectives to the clinics. It will also include liaising with community partners and stakeholders, where required.

In addition, the ROM, Edmonton South is also responsible for driving the success and growth of the Immigration business within Medicentres, including liaising with the immigration physicians, managing and coaching of immigration teams, meeting operational goals, and growing and developing the immigration program.

The ROM, Edmonton South also serves as a member of Medicentres’ Leadership team, assisting and supporting the development and planning of the organization’s future direction.

JOB DIMENSIONS:

Direct Reports:Direct: Clinic Managers,

Indirect: Clinic Staff, Regional Operations Support Staff

ManagementResponsible for tracking and analyzing KPIs to measure productivity, efficiency, and patient satisfaction. This involves identifying areas for improvement, achieving clinic goals, and monitoring progress to foster continuous improvement and accountability.

Financial:Responsible for overseeing the finances of the region, and working with Clinic Managers on financial reporting and financial / resource management.

Other:

Assisting in Physician recruitment and retention. Working with community partners to build relationships and partnerships. Identifying and evaluating business development opportunities (either internally generated, or from the market). Keeping abreast of political regulations and rules related to the operations of Medicentres’ businesses

PRINCIPAL RESPONSIBILITIES:

Clinic Management and Oversight:

• Lead a team of five (5) to ten (10) clinic managers within Calgary and Lethbridge.
• Oversee and manage regional and clinic performance goals including, but not limited to, patient retention, patient count, controllable expenses (including clinic labour and supplies), operational targets, and EBITDA
• Provide leadership and motivation to clinic managers, lead by example, and demonstrate a ‘hands on’ approach in identifying and responding to issues in a timely manner
• Liaise with, build relationships with, and manage satisfaction of all physicians to proactively deal with concerns, recruitment, and to retain the physician network.
• Lead the ongoing development of a customer service culture through patient, physician, and staff engagement.
• Work collaboratively with Human Resources regarding human resources activities including recruitment, training, developing staff, performance evaluations, disciplinary procedures, and employee relations
• Communicate, lead, and support clear expectations of company strategic initiatives and operational standards to the clinic managers and physicians
• Audit clinic processes, appearance, and customer service standards through regular visits
  
  

Regional Team Leadership:

• Work collaboratively with the Operations team to ensure operational initiatives are planned and executed successfully
• Recruit and onboard new clinic managers and assistant clinic managers
• Regularly review clinic manager performance and provide ongoing feedback in a timely manner
• Identify, mentor, and promote the development of successors within the operations team
• Identify training needs and development plans and ensure compliance of all internal online training programs
• Facilitate regular and ongoing team communication via conference calls, regional meetings, and clinic visits.
• Visit clinics 3-4 days a week for onsite meetings with physicians and staff as needed
• Exemplify the organization’s core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
  
  

Business Development:

• Support the growth of clinics within their region to achieve Medicentres’ growth strategy and business objectives
• Support the acquisition and/or the opening of clinics within the region, and the integration of clinics into the Medicentres network
• Support business development programs and initiatives
• Participate in and support community involvement and perception of the Medicentres brand
  
  

Organizational Leadership:

• Serve as a member of Medicentres’ Leadership Team, participating in quarterly meetings and providing input and support on company-wide projects and initiatives
• Lead and/or participate in cross-functional project teams to advance strategic and operational projects
  
  

KNOWLEDGE, SKILLS AND EXPERIENCE:

The ROM will display:

• A proven track record of 3-5 years of progressive management experience overseeing operations in a multi-unit environment
• A customer service and mentorship focus
• Demonstrated leadership skills with the ability to manage and motivate teams while managing change effectively
• Excellent written and oral communication skills
• Exceptional problem-solving skills
• A demonstrated ability to be responsive, adaptable, and flexible
• The ability to work both independently and collaboratively in a team environment
• A Demonstrated ability to manage multiple tasks and projects with minimal supervision,
• Strong computer skills including Excel
• The ability to understand, plan and execute budgets and reporting.
• The ability to travel (valid driver’s license is required)
• The ability to handle confidential information in compliance with the Health Information Act guidelines.
  
  

The ability to communicate in both French and English is considered an asset. Other languages are also considered an asset.

We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Publishing

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