Regional Manager, Logistics & IDC Performance

Intelcom | Dragonfly; Mississauga; On-site; CAD 110,000 - 160,000; Full time

Job summary

Intelcom | Dragonfly seeks a strategic leader to oversee the IDC Business Partner group in the Mississauga region. You will coach and supervise teams, manage market performance, and ensure delivery of KPIs and strategic initiatives.

You will align goals with regional leadership, drive continuous improvement, and collaborate across Operations, HR, and Legal to sustain high standards and partner relationships.

Qualifications

• Bachelor's degree in administration, business relations, management, logistics or related field; 8–10 years of relevant experience OR MBA with 5–7 years of relevant experience
• Experience in team management or supervision
• Experience in partnership development, account management or operating environment
• Knowledge of independent contractor models (strong asset)
• Knowledge of small business challenges, strategic planning, and financial analysis to support informed business decisions
• Entrepreneurial background (strong asset)
• Experience in logistics or operations (asset)
• Mobilizing leadership and organizational maturity
• Strong analytical and data-driven capabilities (KPI)
• Excellent communication and conflict management skills
• Ability to navigate a matrix environment
• Strategic thinking combined with rigorous execution
• Strong relational intelligence

Responsibilities

• Lead, supervise and coach the IDC Business Partner team in regional markets
• Ensure rigorous follow-up of deliverables, KPIs, and action plans
• Maintain IDC capacity, performance and development within the region
• Act as BP for the most critical IDCs in the region
• Define goals aligned with department priorities and regional MD input
• Provide ongoing coaching focused on performance and continuous improvement
• Identify training needs and develop team skills
• Foster collaboration, rigor and commitment
• Monitor IDC KPI performance and compliance; document interventions
• Escalate and manage complex situations as needed
• Coordinate with Operations, HR, Legal and other departments
• Conduct regular station visits and maintain relationships with ROMs and SMs
• Promote Intelcom's partnership approach and values
• Contribute to strategic planning and harmonization of practices
• Ensure consistent application of policies per Global IDC Compliance
• Implement monitoring and optimization tools
• Drive IDC BP activity toward underperforming IDCs
• Identify opportunities for process improvements
• Support deployment of new initiatives and technologies
• Maintain proactive risk management and escalation processes
• Serve as internal reference on IDC best practices
• Provide strategic support to Regional MD
• Ensure smooth collaboration between BP's and stations/ROMs
• Communicate emerging trends, capacity issues, partner risks, and compliance issues
• Align with organizational needs and resource planning

Skills

Leadership

Coaching

Strategic thinking

Analytical skills

Communication

Conflict management

KPI proficiency

Matrix organization

Partnership building

Industry knowledge

Education

Bachelor's degree

MBA

Job description

Intelcom | Dragonfly seeks a strategic leader to oversee the IDC Business Partner group in the Mississauga region. You will coach and supervise teams, manage market performance, and ensure delivery of KPIs and strategic initiatives.

You will align goals with regional leadership, drive continuous improvement, and collaborate across Operations, HR, and Legal to sustain high standards and partner relationships.